Introduction:

As many engineering and science graduates and post graduates leave the colleges unprepared to meet the demands of the government, business and industry, this problem has a ripple effect throughout the societal system. Technocrats who are not prepared to become responsible, productive employees become a burden to the employing organisations. These graduates, post graduates and doctorates in science, arts, commerce, engineering, agriculture, medicine, law, social sciences etc., products of an education system that does not focus on knowledge relating to total quality management, increase social welfare costs.
The past decade has seen an unprecedented accumulation of knowledge concerning Total Quality Management. Unfortunately, the very mass of the information explosion has created problems for those concerned with disseminating the material. School, College and University courses, initially structured to meet the growing demand for quality based teaching and learning has become an uphill struggle for teacher and student alike. Teachers, instructors, lectures and professors invariably specialists in any one of the number of disciplines have to garner information from journals quite remote from their own fields. This is really a time consuming job and is likely to be avoided by everyone. Even after relevant information is gathered, the rational organisation of the material has become a logistic problem.
It is in this context that the Encyclopaedia of Total Quality Management is being produced with a view to catering to the growing needs of quality auditors, consultants, certifying agencies and the faculty members of total quality management. Whether in the economic, political, or social realms, higher education in the area of total quality management is expected to contribute to raising the overall quality of life, worldwide. To fulfil its role effectively and maintain excellence through total quality management techniques, higher education must become far more internationalised; it must integrate an international as well as intercultural dimension into its teaching, research, and service functions.

Education is the largest single activity in the world, involving over 1000 million students and 50 million teachers at all levels, not counting millions of others in educational support activities. But its importance stems not merely from its size but also from its role as institutionalized knowledge - the principal repository, quality producer, disseminator and transmission belt of all forms of knowledge.

The most significant feature of education for mother earth protection in the 21st century is not so much what the French call li explosion scolarie, but the knowledge explosion, which has expanded the catchment areas of learning so fast that it takes only a few years now for the state-of-the-art in any field to become obsolete.

The Encyclopaedia of Total Quality Management (TQM) contains all the details of principles and practices of quality methodologies and systems, quality audit, quality certification, inspection quality and sampling plans, statistical quality control, decision making aids, quality policy, objectives and audits, environment, health and safety standards.
 

Specifications:

The past decade has seen an unprecedented accumulation of knowledge concerning total quality management. Unfortunately, the very mass of the information explosion has created problems for those concerned with disseminating the material. School, college and university courses, initially structured to meet the growing demand for quality based teaching and lerning has become an uphill struggle for teacher and student alike. Teachers, instructors, lectures and professors invariably specialists in any one of the number Of disciplines have to garner information from journals quite Remote from their own fields. This is really a time consuming job and is likely to be avoided by everyone. Even after relevant information is gathered, the rational organisation of the material has become a logistic problem. It is in this context that the encyclopaedia of total quality management is being produced with a view to catering to the growing needs of quality auditors, consultants, certifying agencies and the faculty members of total quality management.

 

Details about all volumes

VOLUME 1
Chapter - 1 : Introduction to Quality
Early Years of Quality, What is Quality ?, A few other meanings associated with the word Quality, Broader sense meaning, Looking at various parameters for buying a T.V., Parameters for choosing a Restaurant, Other definitions of Quality, Examples of Quality Policies, Factors Affecting Quality : Markets, Money, Man, Materials, Machines, Management, Motivation, Modern Methods of Information.

Chapter - 2 : stages of quality
Organization Quality, Product Quality, Individual Quality, Service Quality, Divisions of Process Quality, Quality of Design, Quality of Conformance, Quality of Performance, Evaluation of Quality, Quality Control, The Concept of Control, Statistical Quality Control, Total Quality Control, Quality Assurance, Process Quality + Organization Quality, Definitions of Quality Assurance, JIS Definition, Juran, Quality Assurance Activities, Important QA Functions, TQM - Organization Quality + Process Quality + People Quality, What is Quality Management, TQM Model, Four Pillars of TQM, Benefits of TQM.

Chapter - 3 : The Gurus of Quality
Dr. W. Edward Deming, Dr. Joseph M. Juran, Dr. Philip B. Crosby, Dr. K. Ishikawa, Prof. A.N. Nankana, Introduction, Quality Planning, Quality Control, Quality Improvement, Dr. Deming's 14 Points, 14 Points of Dr. Philip B. Crosby, Dr. Ishikawa's Company Wide Quality Control (CWQC), Prevention Cost, Appraisal Cost, Failure Costs, Nankana's 14 Lever Key.

Chapter - 4 : quality management principles
Introduction, Eight Quality Management Principles : Customer Focus; Leadership; Involvement of People; Process Approach; System Approach to Management; Continual Improvement; Factual Approach to Decision Making; Mutually Beneficial Supplier Relationship; Need for Quality Management Systems, Quality Management Systems Approach, The Process Approach to Quality Management.

Chapter - 5 : continuous improvement
Introduction, Management Responsibility, Values Attitudes and Behaviour, Goals, Communication and Teamwork, Recognition, Training, Quality Control Circles, Suggestion Schemes, Kaizen, Seven Tools of Quality Control : Check Sheet; Pareto Analysis; Cause and Effect Diagram; Histogram, Scatter Diagram; Graph and Charts; Stratification.

Chapter - 6 : Quality Management Standards
Introduction, ISO 9000 Series of Standards, Management Responsibility, Quality System, Contract Review, Design Control, Document and Data Control, Preservation and Delivery, Control of Quality Records, Internal Quality Audits, Training, Servicing, Statistical Techniques, ISO-9001-2000, Scope, Normative Reference, Terms and Definitions, Quality Management, System, Documents Requirements, Management's Responsibility, Resource Management, Infrastructure, Product Realization, Measurement, Analysis and Improvement, ISO-14001 - Environmental Management Systems, Introduction, General Requirement, Environment Policy, Planning, Implementation and Operation, Checking and Corrective Action, Management Review, Quality System Requirements for Automotive Sector, QS-9000 TS 16949, Introduction, Management Responsibility, Quality System, Contract Review, Design Control, Document and Data Control, Purchasing, Control of Customer Supplied Product, Product Identification and Traceability, Process Control, Inspection and Testing, Final Inspection and Testing, Control of Inspection, Measuring and Test Equipment, Inspection and Test Status, Control of Nonconforming Product, Corrective and Preventive Action, Handling, Storage, Packaging, Preservation and Delivery, Control of Quality Records, Internal Quality Audits, Training, Servicing, Statistical Techniques.

Chapter - 7 : World class
Introduction, What Customers See as World Class, Key Factors, Tools for Becoming World Class, Quality Awards, Key Capabilities of World Class Organizations.

Chapter - 8 : selective vocabulary
Terminology Relating to Quality, Quality, Requirement, Grade, Customer Satisfaction, Capability; Terms Relating to Management, Management System, Quality Management System, Quality Policy, Quality Objectives, Management, Top Management, Quality Management, Quality Planning, Quality Control, Quality Assurance, Quality Improvement, Continual Improvement, Effectiveness, Efficiency; Terms Relating to Organization, Organizational Structure, Infrastructure, Work Environment Set of Conditions under which work is performed, Customer, Supplier, Interested Party; Terms Relating to Process and Product, Process, Product, Procedure; Terms relating to Characteristics, Characteristics, Quality Characteristics; Terms Relating to Conformity, Conformity, Non-Conformity, Defect, Preventive Action, Corrective Action, Correction, Rework, Regrade, Repair, Scrap, Concession, Deviation Permit, Release; Terms Relating to Documentation, Information, Document, Specification, Quality Manual, Quality Plan, Record; Terms Relating of Examination, Objective Evidence, Inspection, Test, Metrological Confirmation.

Chapter - 9 : quality methodology and systems
Introduction to Quality, Define Quality, Definitions of Quality, Evolution of Quality, Quality Revolution, Future Challenges in Quality Movement, The Quality Movement, Japan's Quality Movement, History of Japan's Quality Movement, Quality Movement in India, Structure, Members of QCI, The Importance of Quality, Quality - What is Stands for?, Five Views of Quality, Dimensions of Quality, Benefits of Quality, Types of Quality, Three Levels of Quality, Determinants of Quality.

Chapter - 10 : managing quality
Traditional vs. Modern Quality Management, Traditional Quality Management, Modern Quality Management, Quality Planning and Improvement, The Quality Cycle, Quality and Financial Performance, Cost of Quality, How to Reduce the Cost of Quality, Quality in Manufacturing and Service Systems, Why Some Quality Improvement Efforts Fails, What is Quality Control?, What is Statistical Quality Control, Objectives of Quality Control, Benefits of Quality Control, Quality Assurance, Quality Assurance System, Concept of Total Quality, Principles of Total Quality, Evolution of Total Quality Control, What is Total Quality Control?, Evolution of TQC, Principles to TQC, Six Basic Concepts of TQM, Why TQM Programme Fails, Benefits of TQM, Elements of Total Quality Management Concept.

Chapter - 11 : Quality Management Philosophies
Deming Philosophy, Rise to Fame, Deming's Message to the Japanese, Deming's 14 Points, Juran Philosophy, Crosby's Philosophy, Four Absolutes of Quality Management, Masaki Imai and Total Quality Management, Kaoru Ishikawa and TQM, Ishikawa's Message Techniques, Quality Circles, Feigenbaum's Philosophy of QC, Genichi Taguchi and TQM Philosophy, Shiego Shingo Philosophy, Dr. Walter Shewarts Quality Philosophy.

Chapter - 12 : focusing on customers
Who is Customer ?, Hierarchy of Customer Requirement, Delighting the Customers, Customer Relationship Management, Customer Focus in the Badridge Award Criteria, Customer Retention and Profitability.

Chapter - 13 : process management
The Scope of Process Management, What is a Process ?, Product Design Process, The Sequential Approach to Product Design, Design Quality, Benefits, Advanced Project Management, Kaizen, Introduction to Kaizen, Kaizen® Concept of Our Individual Life, Insemination of Kaizen® into the Organisation, The Wet Blanket List, The Real Organisational Life, Ten Basic Tips for Kaizen® Activities, Definition of Kaizen, Bureau Verit as Quality International, BVQI in India, Statistical Experimentation, House of Quality.

Chapter - 14 : National and international quality awards
Introduction, Scope of the Project, Outline of the Report.

Chapter - 15 : National quality award schemes
Introduction, Establishment of Various Awards.

Chapter - 16 : Rajiv Gandhi National Quality Award
Introduction, Eligibility, Assessment Criteria, Assessment Process, The Awards, Commendation Certificates, The Benefits of Award, Benefits to the Applicant Organisation, Conclusion.

Chapter - 17 : golden peacock national quality award
Introduction, Eligibility, Assessment Criteria, Assessment Process, The Awards, Commendations Certificates, Benefits of the Award.

Chapter - 18 : Malcolm baldrige-American national quality awards
Introduction, Eligibility, Application Process, Assessment Criteria, 2001 Criteria : Category and Items Description, Leadership, Strategic Planning, Customer and Market Focus, Information and Analysis, Human Resource Focus, Process Management, Business Results, Benefits of Malcolm Baldrige Award.

Chapter - 19 : European quality award
Introduction, The Business Excellence Model, Eligibility, Assessment Criteria, EFQM Excellence Model Criteria, Conclusion.

Chapter - 20 : Australian quality award
Introduction, Assessment Process, The Australian Business Excellence Model, The Australian Business Excellence Model Categories, Leadership and Innovation, Strategy and Planning Process, Data Information and Knowledge, People, Customer and Market Focus, Processes Products and Services, Business Results, Conclusion.

Chapter - 21 : Canadian quality award
Introduction, Types of Awards, Eligibility, Canadian Framework for Business Excellence, Principles for Business Excellence, Framework Criteria, Benefit of Participation in Canada Award for Excellence.

Chapter - 22 : Conclusion
Summary, Gains of this study, Scope for Further Work.

Chapter - 23 : quality management system (Iso 9001-2000)
Quality Policy, Quality Objectives, Quality Manual.

Chapter - 24 : strategic approach to tqm
Quality concepts and Specifications, Fundamentals of Quality Control Circle, Management Structure and Role for Quality Control Circle, Inspection and Control of Quality, Quality Costs, Prerequisites for Export, TQM, Problem Analysing and Solving Techniques, Manage Presentation, Conclusion.

Chapter - 25 : tools and techniques for quality improvement
A Systematic Approach, Some Basic Tools and Techniques, Check Sheets for Tally Charts, Cause and Effect Analysis and Brainstorming, CFDAC, Nominal Group Technique, Failure Mode, Effect and Critically Analysis, Statistical Process Control, Summary, Some Additional Techniques for Design, Reliability, Maintenance and Process Improvement, Summary.

VOLUME 2
Chapter - 1
Introduction, Definition of Statistics, Scope of Statistics, Basic Concepts, Limitations of Statistics, Collection of Data, Method of Collecting Primary Data, Sampling Versus Complete Enumeration, The Principal Steps in a Sample Survey, Sources of Errors in Surveys, Scrutiny of Data, Compilation of Numerical Data, Presentation of Data, Types of Diagrams.

Chapter - 2
Frequency Distribution, and Measures of Location
Discrete (Attribute) and Continuous Variables, Formation of Frequency Distribution : Working Rule, Graphical Representation of Frequency Distribution, Typical Frequency Distribution, Measure of Location, Arithmetic Mean, Geometric Mean, Harmonic Mean, The Median, Mode, Partition and Quartile Values, Comparison of Mean, Median and Mode, Mean, Median and Mode for Continuous Random Variates, Concentration Curve or Lorenz Curve.

Chapter - 3
measures of dispersion, skewness and kurtosis
Measures of Dispersion, Moments, Cumulants, Exercises.

Chapter - 4
The concept of probability
Introduction, Classical or Apriori Probability, Aposteriori or Relative Frequency Theory, Subjective Probability, Probability Models, Elementary Probability Space, Events and Their Relationship, Point Sets, The Axiomatic Development of Probability, Properties of Probabilities, Conditional Probability, Probabilistic Independence.

Chapter - 5
Random Variables and Probability Distributions
Random Variables, Discrete Random Variables, Some Special Discrete Distributions, Continuous Random Variable, The Normal Distribution, Other Continuous-Distribution Functions, Joint Distribution of Several Variables, Discrete Joint Distribution, Continuous Joint Distribution, Notion of Independence of Random Variables, Examples, Conditional Distributions, Sums of Independent Random Variables, Probability Generating Functions.

Chapter - 6
Expected values and variance
Expected Values, Variance, Conditional Expectation, Conditional Variance, Variance of Sums of Random Variables.

Chapter - 7
distributions
Theoretical Distributions, Moment Generating Functions, Discrete Distributions, Continuous Distributions.

Chapter - 8
Sampling distributions
Introduction, Review of Moment Generating Function, Distribution of Sample Mean, Chi-Square Distribution, T and F Distribution, F-Statistic.

Chapter - 9
Rules for rounding off numerical values
Scope, Rules for Rounding, Rounding Off to Unit Fineness, Rounding Off to Fineness other than Unity, Successive Rounding, Number of Figures to be Retained, Experimental Results, Computations, Examples.

Chapter - 10
Fundamentals of quality and seven tools
Fundamentals of Quality, What is Quality, Why Quality?, How to Measure Quality ?, What Does Quality Cost ? Does it Cost More ?, What are Quality Problems ?, What is the Role of Statistics ?, Tools of Quality, Cause and Effect Diagram, Check Sheet, Pareto Analysis, Stratification, A Comprehensive Composite Case Study, Scatter Diagram, Histogram, Run Chart, Conclusion, Organisation.
 

VOLUME 3
Chapter - 1
quality - definitions, view points and dimensions
Introduction, Definition(s), Comprehensive Definition of Quality, Quality Viewpoints, Quality Management - Customer's View, Quality Management - Producer's View, Quality Management - Holistic View.

Chapter - 2
iso and Qms Standards
Introduction, Consensus, Scope, Decentralized Management, Selection and Use of the ISO 9000:2000 Family of Standards, The ISO 9000 Family, Implementing the ISO 9001:2000 Quality Management System.

Chapter - 3
Hierarchy of iso 9000 series - 1994 version
Introduction, ISO 9000 Family Classification, ISO 9001 Elements.

Chapter - 4
Iso 9001 : 2000 - Elements of Quality Management general clauses
Introduction, Scope, Normative Reference, Quality Management System, Comments : Systematic Requirements, Establish Quality System, Documentation Requirements.

Chapter - 5
iso 9001 : 2000 - Elements of quality management responsibility
Management Commitment, Customer Focus, Quality Policy, Planning, Responsibility, Authority and Communication, Management Review.

Chapter - 6
iso 9001 : 2000 - Elements of Quality management resource Management
Resource Management, Human Resources, Infrastructure, Work Environment.

Chapter - 7
iso 9001 : 2000 - Elements of Quality management product realization
Product Realization, Customer-Related Processes, Design and Development, Purchasing, Production and Service Provision, Control of Monitoring and Measuring Devices, Realization Requirements, Control Realization Planning, Control Customer Processes, Control Product Development, Control Purchasing Function, Control Operational Activities, Control Monitoring Devices.

Chapter - 8
iso 9001 - 2000 - elements of quality management measurement, analysis and improvement
General, Monitoring and Measurement, Control of Non-Conforming Product, Analysis of Data, Improvement, Remedial Requirements, Perform Remedial Processes, Monitor and Measure Quality, Control Nonconforming Products, Analyze Quality Information, Make Quality Improvements.

Chapter - 9
Performance improvement
methodologies
Introduction, Guidelines for Self-assessment, Self-assessment Questions.

Chapter - 10
Malcolm Baldrige - American national quality awards
Baldrige National Quality Program, Criteria Purposes, Criteria for Performance Excellence Goals, Core Values and Concepts, Visionary Leadership, Customer-driven Excellence, Organizational and Personal Learning, Valuing Employee and Partners, Agility, Focus on the Future, Managing for Innovation, Management by Fact, Public Responsibility and Citizenship, Focus on Results and Creating Value, Systems Perspective, Criteria for Performance Excellence Framework, Organizational Profile, System, Information and Analysis, Key Characteristics of the Criteria, Glossary of Key Terms, Leadership (Category 1), Organizational Leadership, Public Responsibility and Citizenship, Strategy Development, Strategy Deployment, Customer and Market Knowledge, Measurement and Analysis of Organizational Performance, Information Management, Work Systems, Employee Education, Training, and Development, Employee Well-Being and Satisfaction, Product and Service Processes, Business Processes, Support Processes, Customer-Focused Results, Financial and Market Results, Human Resource Results, Organizational Effectiveness Results.

Chapter - 11
European quality awards
The Business Excellence Model, Integrating the Model, The Need for a Model, The Fundamental Concepts of Excellence, Results Orientation, Customer Focus, Leadership and Constancy of Purpose, Management by Processes and Facts, People Development and Involvement, Continuous Learning, Innovation and Improvement, Partnership Development, Public Responsibility, Overview of the EFQM Excellence Model.

Chapter - 12
Australian Quality awards
The Australian Business Excellence Model, Leadership and Innovation, Strategic Direction, Organizational Culture, Leadership Throughout the Organization, Environmental and Community Contribution, Strategy and Planning Process, Understanding the Business Environment, The Planning Process, Development and Application of Resources, Data, Information and Knowledge, Collection and Interpretation of Data and Information, Integration and Use of Information for Decision-Making, Creation and Management of Knowledge, People, Involvement and Commitment, Effectiveness and Development, Health, Safety and Well-Being, Customer and Market Focus, Knowledge of Customers and Markets, Customer Relationship Management, Customer Perception of Value, Processes, Products and Services, Innovation Process, Supplier and Partner Relationships, Management and Improvement of Processes, Quality of Products and Services, Business Results, Indicators of Success, Indicators of Sustainability, Summary.

Chapter - 13
Canadian quality awards
Canadian Framework for Business Excellence, Section One - Leadership, Strategic Direction, Leadership Involvement, Continuous Improvement, Section Two - Planning, Plan Development, Plan Implementation and Review, Continuous Improvement, Section Three - Customer Focus, Customer, Market and Product Knowledge, Management of Customer Relationships, Continuous Improvement, Section Four - People Focus, Human Resource Planning, Participatory Environment, Continuous Learning, Employee Satisfaction and Well-being, Continuous Improvement, Section Five - Process Management, Process Development, Process Control, Process Improvement, Continuous Improvement, Section Six - Supplier/Partner Focus, Supplier/Partner Management, Continuous Improvement, Section Seven - Overall Business Performance, Customer Focus, People Focus, Process Management, Partnership, Responsibility to Society, Owner/Shareholder Focus.

Chapter - 14
Indian quality awards
Rajiv Gandhi National Quality Award, Frequency, Benefits of the Applicant Organizations, Benefits to the Award Winners, Awards and Commendation Certificates, Eligibility to Compete for the Award, Assessment Criteria, Assessment Process.

Chapter - 15
quality management system : an integrated approach
Introduction, Quality Objectives, Responsibility and Authority, CEO, Director, Production Supervisor, Quality Control Incharge, Accounts, Factory Incharge, Supervisor, Process Flow Chart, Quality Management System, Management Responsibility, Management Review, Resources Management, Planning of Product Realization, Production and Service Provision, Measurement, Analysis and Improvement, Improvements, Procedure for Control of Document.

Chapter - 16
Quality improvement through sqc techniques
Introduction, Definitions, Causes of Quality Variation, Growth of Quality Control, Objectives of Quality Control, Quality Costs, Statement of the Problem, Problem Definition, Back Ground of the Problem, Back Ground of the Company, Processing of LDT, General Approach, Tools Used, Causes and Effect Diagrams, Process Flow Diagram Pareto Charts, Run Chart, Histograms, Scatter Diagram, Control Charts, Statistical Concepts, Process Capability, Data Collection and Analysis, Data Collection, Data Analysis, Actions Taken, Actions Taken to Reduce the Variation, Results, Recommendations, Work Instruction, Data Sheet, Check Sheet, Data Analysis Sheet, Data Sheet, Data Collected After First Level of Implementation, Data Collected After Second Level of Implementation, Data Collected After Implementation, Proccess Status After Implementation, Quality System.

Chapter - 17
National and international quality awards
The Malcolm Baldrige National Quality Award, European Quality Award, The EFQM Excellence Award, The Larry Goil Awards for Quality Fleet Management Ideas, Golden Peacock National Quality Award, AKAO Prize, American Society for Quality's Awards and Medals, American Society for Training and Development (ASTD) Awards, American Society for Testing and Materials (ASTM) Awards, APICS Recognition Awards, Baldridge Awards, Deming Prize, European Quality Award, IEEE Computer Society Award : Award for Software Process Achievement, RIT/USA Today Quality Cup, Hingo Prize, Canada Awards for Excellence, European Quality Award, The Award Process, Rajiv Gandhi National Quality Award, Frequency, Benefits to the Applicant Organisations, Benefits to the Award Winners, The IMC Ramkrishna Bajaj National Quality Award, Kshema Tech Bags Quality Award, Centennial Quality Awards Programme, The Diogenes Labs-Storage Magazine Quality Awards, National Quality Healthcare Award, Governor's Quality Award, Governor's Award, Achievement Award, Commitment Award, Challenge Award, SAP Quality Awards, Missouri Quality Award, World Quality Commitment Award, International Quality Summit Award, International Quality ERA Award.

Chapter - 18
Success and failure of tqm - Role of Leadership and employees
Quality Management, Application, Progress So Far, Some Observations on Strategic Shortcomings, Benchmarking and Best Practice, Where Are We Now? The Risks, The Opportunities, The Benefits, Summary, The Various Approaches to Quality Management, Role of Leadership and the Employees on the Success and Failure of TQM, References, Total Quality Management in the Hospitality Industry, TQM and Service Quality, Quality in the Hospitality Industry, Internal and External Service Quality Measures, Case Study, Conclusion, Principles of Quality Management, The Quality Development Wheel, Approach of Critical Incidents, Service Chain with Critical Incidents and Good Services, Quality Programme in Swiss Tourism Multi-level Quality Development, Quality Seal of Approval Instruments, Instruments and Procedures for Obtaining the Quality Seal of Approval, Quality Seal of Approval Instruments, Over of Quality Seal of Approval Level II, The Quality House; Integration of Findings and Action Planning, Results.

Chapter - 19
quality manual production
Revision History, Auhorisation and Approval Statement, Quality Management System, Quality Management System Planning, Scope of the Quality Management Systems, Exclusions, Documentation Requirements, Quality Manual, Documented Procedures, Process Charts, Revision Control, Distribution Control, Control of Records, Management Responsibility, Management Commitment, Customer Focus, Quality Policy Statement, Quality Objectives, Responsibility, Authority and Communication, Responsibility and Authority, Internal Communication, Management Review, Resource Management, Provision of Resources, Human Resources, Product Realization, Customer related Processes, Purchasing, Production and Service Provision, Control of Monitoring and Measuring Devices, Measurement, Analysis and Improvement, Monitoring and Measurement, Control of Non-Conforming Product, Analysis of Data, Improvement, Manual Control, Store and Tool Rooms Supervisor, Production Controller, Plant Manager, Production Supervisor, Quality Assurance Manager, Q.C. Engineer / Supervisor, QA Engineer, Q.C.Inspectors & Lab Technicians, Vice President - Sales and Marketing, Chief Accountant, Safety Engineer, Administration Manager, Distribution Manager, Personnel Officer, Personnel Clerk, Personnel Visa Clerk, Purchase Manager (Overseas), Control of Purchased Materials, Customer Supplied Material, Control of Measuring, Inspection and Testing Equipments, Control of Measuring, Inspection and Test Equipments, Frequency of Calibration, Control of Non-Conformities, General, Control of Contractual Non-Conformance, Control of Finished Product Non-Conformities, Control of Non-Conforming Customers Supplied Materials, Control of Non-Conforming Purchased Material, Control of Delivery Non-Conformities, Corrective and Preventive Action, Customer's Complaint, Control of Records, Quality Internal Auditing, Internal Audit Summary Report, Document Control, Controlled Document Master List, Distribution Matrix Form, Inspection Status, Training, Product Identification and Traceability, Analysis of Data, Process Chart Index.

VOLUME 4
Modern Cartography Techniques • Mapping the Use and Misuse of Lands of Indian Arid Zone • Cartology a Resource to Relief • Computer Application in 3-D Perspective Cartographic Approach • Cartographic Data, Derivatives, Thematic Overlays and Applications • Digital Cartography or GIS for Resource Management and Mapping • Digital Cartographic Specifications for Forest Surveys • Cartography by Man Versus Cartography by Computers • Digital Cartography: Perspective of the Geoscientific Community • Image Understanding Techniques for Onboard Digital Cartograhy • Use of Photography for Creating a Cartographic Data-base • Relevance of Application of Digital Cartography for Developmental Planning Process in Developing Nation • Digitization Process Unveils Secrecy of Maps • Cartography of Forest Type Thematic Maps • Modern Digital Cartography and Geographic Information Processing • Managing Natural Resources • Oil and Gas Exploration • Agriculture • Deforestation • Air Pollution • Mining Borate Ore • Clean Water • Reclaiming Brownfields • Coastal Protection • Forests and Wildfires • Endangered Species • Disaster Planning and Recovery • Conservation in Classrooms • GIS Data for Natural Resource Applications • Planning Support Systems: A New Perspective on Computer-aided Planning • Locational Models, Geographic Information, and Planning Support Systems • Sketch Planning: Systematic Methods in Planning and its Support • Structure of a Planning Support System for Urban Development • Integrated Land Use and Transport Modelling: The Tranus Experience

VOLUME 5
Chapter - 1
test of significance
Introduction, Errors in Decision Making, Procedure for a Test of Significance, Significance Level, Tests of Significance for Testing Means, Comparison of Variability, Certain Other Tests, Tests on Proportion.

Chapter - 2
Analysis of variance
Introduction, Analysis of Variance Models, Concept of Fixed and Random Effects, One-way Classification, Two-way Classified Data with One Observation Per Cell, Rules for Sums of Squares and Expected Mean Squares, Two way Crossed Classification with Interaction, Analysis of Variance with Unequal Sample Size Per Cell, Two-way Nested (Hierarchical) Classification.

Chapter - 3
analysis of Covariance
Introduction, The Model, Checking Model Assumptions and Equality of Slopes, Least Square Estimates, Analysis of Covariance.

Chapter - 4
Data transformation and analysis
Assumptions in Analysis of Variance and Regression Analysis, Studying the Validity of the Assumptions, Data Transformation.

Chapter - 5
Exercises on test of significance and analysis of variance

chapter - 6
regression analysis
Introduction, Relationship Among Variables, Purpose of Regression Analysis, Steps in Regression Analysis, Certain Limitation of Regression Analysis.


chapter - 7
Simple Linear Regression
Introduction, Scatter Plot, Covariance and Correlation Coefficient, Fitting the Best Line, Hypothesis Testing, Analysis of Variance Approach to Regression Analysis, Confidence Intervals, Predictions, Regression Through the Origin, Measures of Model Adequacy, Measures for goodness of Fit for the Simple Regression.

Chapter - 8
Multiple Linear Regression
Introduction, Least Squares Estimation of Model Parameters, Properties of the Least Squares Estimators, Estimation of s2, Inadequacy of Scatter Diagram in Multiple Regression, Confidence Intervals in Multiple Regression, Hypothesis Testing in Multiple Linear Regression, Tests on Individual Regression Coefficients, Prediction of New Observations, Measures of Model Adequacy in Multiple Regression, Standardized Regression Coefficients

chapter - 9
other topics in regression analysis : Polynomial Regression Models, Orthogonal Polynomials, Indicator Variables, Variable Selection Procedures, Multicollinearity.

chapter - 10 :
exercises on regression analysis.

chapter - 11
Decision Making aids and tools
Introduction to Organisation, Plant Capacity, Product, Raw Material, Annealing, Problem Statement and Model Assumption, Model Assumption.

chapter - 12
training module on effective problem solving
Introduction, Defining a Problem, Chronic Problems, Sporadic Problems, Hidden Problems, Classification of Problems, Role of People, Identification of Problems, Problem Solving Approach, Problem Solving Methods, Overview of the Seven QC Tools, Mistake Proofing, Small Group Activities, Benefits of Small Group Activities, Common Problems Associated with the Small Group Activities, Hints for Solving Small Group Management Problems.

chapter - 13
Statistical quality control for audio output characteristics of electronic equipment
Introduction, Process Systems, Instruction to Statistics, Data Collection and Analysis, Results, Summary, References.

chapter - 14
Total Quality Control-A Journey Towards Zero Districts
Responsibility and Authority, Organisation Chart, Quality Management System, Quality System, Quality Contacts, Description of Root Cause Analysis, Quality Improvement, Operation Quality Meeting, IQC (Incoming Quality Control), Process Quality Control, Target of Each Operational Area, O.Q.C., In Process Non-Conformity, Reliability Test, International Quality Audit, ECN Control, Customer Claim Management, Mould Control, Machine Control, Measuring Instrument, SPC Control, Quality Reporting, New Product Task, Standard Operation, Kaizen.

chapter - 15
Marketing Bank Product - A TQM Approach
Introduction, Meaning of Marketing, Definitions, Approach to Marketing, Marketing Management Philosophies, Aims and Objective of Marketing, Bank Marketing, Introduction, Meaning and Definition of Bank / Banking, Meaning and Definition of Customer, What is Bank Marketing?, Product, What is Bank Product?, Product Life Cycle, Development of a New Bank Product, Pricing of the Product, Bank Products, Introduction, Deposits, Time Deposits, Recurring Deposits, Certificate of Deposits, Loans and Advances, Bank Credit, National Policy and Objectives, Style of Credit, Overdrafts, Loan Systems, Short Term Loans, Term Loans, Bridge Loans, Consumption Loans, Purchase and Discounting of Bills, Secured Advances, Advances Against Goods, Advances Against Documents of Title to Goods, Advances Against Stock Exchange Securities, Advance Against Government Securities, Advances Against Corporate Securities, Advances Against Life Insurance Policies, Advances Against Real Estate, Advances Against Fixed Deposit Receipts, Advances Against Book Debts, Advances Against Supply Bills, Advances Against Gold Ornaments and Jewellery, Financing Priority Sector, Targets for Lending to Priority Sectors, Financing of Agriculture, Crop Loans (Kissan Credit Cards), Finance for Small Scale Industries, Finance for Small Road and Water Transport Operators, Finance for Retail Traders, Finance for Professional and Self Employed Persons, Ancillary Services, Safe Custody of Valuables, Safe Deposit Vaults (Lockers), Merchant Banking, BID Bonds and Performance Guarantees, Credit Cards, Debit Cards, Gift Cheques, Electronic Clearing Services, Automated Teller Machines (ATMs), Bancasurance, Methodology of Bank Marketing, Methodology of Bank Marketing, Introduction, Objectives, Need for Marketing, Methodology, Advertising, Sale Promotion, Personal / Director Selling, Effective Marketing, Strategy of Effective Marketing, Customer Care/Service, Goiporia Committee Recommendations, Banking OMBUDSMAN Scheme.

chapter - 16
A framework for measuring effectiveness of audits in software
Background, What is Software, Project Objectives, Audit-in-Detail, Measuring Compliance in Audits : Compliance Factor, Measuring Effectiveness of Audits, Bibliography, Appendix, Definition of an XmR Chart.

chapter - 17
Statistical Tools for Process Capability Study on CNC Lathe Machine
Introduction, Place of Study, Objective, Scope, Methodology, Limitations, Introduction to Quality, Factors Affecting Quality, Evolution of Quality, Statistical Quality Control, Quality Assurance Activities, Study on Statistical Process Control, Control - Basic Approach, Principles, Estimation of Process Standard or Process Capability, Definition, Procedure for Evaluation, Control Charts, Types of Data and Control Charts, Control Charts for Variables, Control Charts for Attributes, Exercise of Process Capability Study on A C Lathe M/C, Component Description, Process Sequence for Deflector Machining in CNC Mazak Lathe M/C, Quality Plan Followed for Deflector, Inspection of Finished Deflector Component, x and MR Chart, Np Chart, Data for p Chart.

VOLUME 6

Chapter - 1 : quality policy management
Introduction, What is Policy Management (PM) ?, ISO 9001 : 2000 - QMS Requirements, Model for Policy Management, Policy Deployment, Conclusion, References, Exercises.

Chapter - 2 : design and development of a qms
Introduction, Criteria for Design, ISO 9001 : 2000 - QMS Requirements, Design and Development, Development of Processes, References, Exercises.

Chapter - 3 : Determination of customer requirements
Introduction, Definition of Requirement, ISO 9001 : 2000 Requirements, Type of Product Requirements, Model for Identification of Product Requirements, Conclusion, References, Exercises.

Chapter - 4 : Training
Introduction, ISO 9001 : 2000 Requirements, Design and Development of Training Process, References, Exercises.

Chapter - 5 : Measurement control system
Introduction, ISO 9001 : 2000 - Requirements, Terminology, Principles of Measurement Control, Developing/Implementing Measurement Process, Procedure for Assessing Measurement System, References, Exercises.

Chapter - 6 : measuring customer satisfaction
Introduction, What is Customer Satisfaction ?, Process Requirements, Customer Feedback Systems, Customer Feedback Surveys, Customer Value Measurement, Conclusion, Exercise.

Chapter - 7 : control of quality costs
Introduction, What is Quality Cost ?, Quality Cost and QMS Standards, Quality Cost Classification, PAF Model, Goals of A Quality Cost System, System Design, Establishing Quality Cost System, Process Model, Life Cycle Model, Conclusion, References, Exercises.

Chapter - 8 : documenting a qms
Introduction, Requirements of ISO 9001 : 2000, Hierarchy of Documentation, How Much to Document ?, Responsibility for Generation of Documents, Control of Documents, Quality Manual, Procedures, Work Instructions, Documents Needed by the Organisation, Records, Method of Preparation of Documents, References, Exercises.

Chapter - 9 : implementing qms in an organisation
Introduction, Employer Employee Relationship, Organisational Structure, Preparing the Organisation for Implementation, Implementing the Action Plan, Continual Improvement, Exercises.

Chapter - 10 : audit principles and concepts
Why Audits ?, Principles of Auditing, Quality Audit, Categories of Quality Audit, Type of Audits, Benefits of Audits, Stages of an Audit, Auditing Integrated Management Systems, References, Exercises.

Chapter - 11 : managing an audit programme
Introduction, ISO 9001 : 2000 Requirements, Process Owner, Audit Programme, Audit Objective and Scope, Audit Programme Resources, Audit Programme Procedures, Audit Programme Implementation, Audit Programme Records, Audit Programme Review, References, Exercises.

Chapter - 12 : Competence of auditors
Introduction, Competence, Competency Requirements, Auditor Evaluation, Maintenance and Improvement of Competence, Auditor Registration, References, Exercises.

Chapter - 13 : audit planning and preparation
Introduction, Internal Audits, Second Party Audits, Third Party Audits, Exercises.

Chapter - 14 : Audit checklists
Introduction, Benefits of the Checklists, Adequacy Audit, Compliance Audit, Conclusion, Exercises.

Chapter - 15 : Audit execution part - 1
Introduction, Opening Meeting, Conduct of Audit, Exercises.

Chapter - 16 : Audit execution part - 2
Introduction, Non Conformity (NC) Report Writing, Elements of NC Report, Categories of NC's, Audit Team Meeting, Summary Statement, Closing Meeting, Audit Report, Exercises.

Chapter - 17 : Audit follow up
Introduction, Follow up Process, Effectiveness of Corrective Action, Exercises.

Chapter - 18 : quality audit
History, What is Quality ? Cost of Quality, Total Quality Costs, Eight Quality Management Principles, Total Quality Management, Quality Audit, Types of Audit, Preparing for Quality Audit, Audit Checklist, Conduct of Audit.

Chapter - 19 : introduction to iso 10011/190011
ISO 9000, Auditing Quality Policy, Auditing Quality Objectives, Auditing Management Review, Features of ISO 9000 Standard, Advantages of ISO 9000, Structure of ISO 9000, ISO 19011 : 2000, ISO 19011 Standard.

Chapter - 20 : Internal audit
Introduction, The Internal Audit, Audit Planning, The Audit Process, Auditor Qualifications, Corrective Actions, Audit Reports, Management System General Requirements, Documentation Requirements : The Quality Manual, Auditing the Quality Manual, Auditing Document Control, Auditing Quality Records, Using Quality Management Principles, Improving Documentation, ISO 9004 : 2000 Clause 8.2.1.3, Auditing Guidance.

Chapter - 21 : sample internal audit report
Purpose, Scope, Definitions, Observation, Responsibilities, Procedure, Internal Audit Reports, Non-Conformance Reports for Internal Audits.

Chapter - 22 : audit checklist
The Role and Value of the Audit Checklist, Introduction, Need for Checklists, The Use of Audit Checklists, Advantages, Disadvantages of Non-Preparing/Poorly Prepared Checklists, Conclusion, Internal Quality Audit, Checklist.

Chapter - 23 : ISO 9001 auditing practices
ISO 9001 Auditing Practices Group, Business, Quality and Excellence Models and Tools, Balance Scorecard, The Balanced Scorecard Model, Business Excellence Models, Typical National Excellence Model, ISO 9001 : 2000, Continual Improvement of the Quality Management System, Comparison, ISO 9001 : 2000, The Sydney Model, Improvement and Effectiveness, Effectiveness, Improvement and Effectiveness, The Concept of the Sydney Model, The Sydney Model, Analysis of Data, Effectiveness of the QMS, Effectiveness of the QMS, Improvement in the QMS, Management Review, ISO 9004:2000 and The Consistent Pair, ISO 9004 : 2000 and the Consistent Pair, ISO 9004 : 2000, The Effectiveness of the Organisation, Business Improvement in the Organisation, Analysis of Data, Conclusion.

Chapter - 24 : Vocabulary
Quality, Grade, Requirement for Quality, Conformity, Non-Conformity, Defect, Product Liability, Specification, Qualification Process, Qualified, Inspection, Verification, Validation, Objective Evidence, Reliability, Quality Policy, Quality Management, Quality Planning, Quality Control, Quality Assurance, Quality System, Quality Improvement, Management Review, Contract Review, Quality Manual, Quality Plan, Organisational Structure, Process, Record, Calibration, Traceability, Quality Loop, Quality Evaluation, Quality Surveillance, Quality Audit, Hold Point, Auditee, Quality Auditor, Quality Audit Observation, Corrective Action, Preventive Action, Disposition of Nonconformity, Waiver, Accreditation, Appraisal, Assessment, Assessor, Certificate of Conformity or Conformance, Certificate, Certification Body, Certification System, Compliance, Conformity, Discrepancy, Procedure.

Chapter - 25 : the use of quality audits
What is Quality Audit, Audit Objectives, Benefits of Auditing, Management Responsibility in the Audit Process, Quality Review, Quality Audits and ISO - 9000 Certification.

Chapter - 26 : documented quality system
Introduction, Definition and Documentation, Documentation Structure, Quality Manual, Operation Procedures, Work Instructions, Control of Quality Document and Records.

Chapter - 27 : Auditor qualification and training
Selection of Auditor Personnel, Auditor Training Curriculum, Requisites for Lead Auditors, Consultants as Quality Audit Function, Communication Skills.

Chapter - 28 : audit Planning
Introduction, Role of Quality Audit Function in Audit Planning, Audit Programme, Preparation, Quality of Audit Output.

Chapter - 29 : conduct of audit
General, Key Rules for Audit Conduct, Audit Process, Audit Performance, Problems not covered by the Procedure, Exit Meeting.

Chapter - 30 : auditing process for cement industries
Satna Cement Works, Birla Corporation Limited, Raw Material Testing.

Chapter - 31 : cement
Definition, History of the Cement Industry, The Future, Quality Policy, Importance of the Problem, Scope of the Project, Outline of the Project.

Chapter - 32 : Satna cement works
Cement Manufacture, Raw Materials, Clinker Production, Cement Grinding, Processing Mining, Lime Stone Crushing and Handling System, Raw Material Handling System, Stacker and Reclaimer, Technical Parameters, Raw Mill Section, Raw Material Grinding System, System Description, Kiln Section, Clinker Coolers, Cement Mill Section, Organisational Structure, Introduction, Governments Role, Present Scenario, Demand Supply Imbalance, The Price Distribution Matrix, The South East Asian Crisis, Duty Structure, Birla Cement Samrat, Ordinary Portland Cement.

Chapter - 33 : important definitions
Audit, Quality Systems Audit, Some Important Definitions, Audit Evidence, Audit Criteria, Purpose of Audit, How QMS are Evaluated Audited ?, Categories of Audit, Types of Audit, Benefits of Audits, Stages of Audits, Auditing Totally Integrated Management Systems, Audit Programme Flowchart, Audit Programme Responsibilities, Objectives of an Audit Programme, Extent of an Audit Programme, Audit Programme Implementation.

Chapter - 34 : audit relevant literature
General, Process Approach, Relationship with ISO 9004, Compatibility with other Management Systems, Audit Plan, Audit Plan - An Example, Audit Party, Role of a Guide and Observers, Overview of the Audit Process, Sources of Information, Fact Finding, Preforming an Adequacy Audit, Take a Procedure and Ask Questions, Compliance Checklist, Compliance Checklist Format, Auditee Reactions, Verification, Control of Audit, Audit Process, Review Meeting, Contents of Audit Report, Conducting Audit Follow-up, Audit Follow-up Flow Chart, How is Verification Done ?, Data Collection and Analysis, Quality Control.

Chapter - 35 : Auditor's competency
Concept of Competence for System Auditor, Attributes of a Good Auditor, General Knowledge and Skills - Auditors, General Knowledge and Skills - Audit Team Leaders, Qualification Criteria for Auditors.

Chapter - 36 : Audit report

 

VOLUME 7

Chapter - 1
an introduction to statistical process control
Questions and Answers.

Chapter - 2
control - basic approach
Principles, Approach for Control, Approach for Breakthrough.

Chapter - 3
estimation of process standard or process capability
Definition, Procedure for Evaluation, Evaluation of Process Standard - Attribute Data, Evaluation of Process Capability - Variable Data.

Chapter - 4
control charts
Graphical Presentation, Maintenance and Usage, Types, Advantages, Action to be Taken, Approach to Corrective Action, Responsibility for Control Charts, Economics, Standard Procedure, Operators' Role.

chapter - 5
interpretation of control charts
Pattern of Points - Essential, Out of Control Situations, Simple Sign and Run Tests.

Chapter - 6
Specification versus capability
Natural Tolerance, Comparison - Two Sided Specification, Comparison-One Sided Specification.

Chapter - 7
Statistical Aspects of Tolerances
Introduction, Relationship between Tolerances of Individuals and Assembly, Examples.

Chapter - 8
Standardised 'p' Chart

Chapter - 9
chart for demerit score

Chapter - 10
control charts with compressed limits
Concept and Uses, Essential Requirement, Calculation, Evaluation of Process Capability.

Chapter - 11
Master control system
Main Features of Master Control System, Master Control Sheet, Pyramidisation of Information,.

Chapter - 12
work sampling
Introduction, Procedure, Application and Advantages, Analysis, Conclusion, A Case Study, Number of Observations, Other Applications, Typical Potential.

Chapter - 13
Control Chart for extreme values
Introduction, Procedure.

Chapter - 14
maxima and minima control chart
Introduction, Procedure, Application.

Chapter - 15
control chart for coefficient of variation
Introduction, Procedure.

Chapter - 16
sloping control chart
Introduction, Procedure.

Chapter - 17
modified control chart
Introduction, Calculations.

chapter - 18
group control chart
Introduction, Calculations, Graphical Presentation, Applicability.

Chapter - 19
control charts for eccentricity
Eccentricity and its Distribution, Control Procedure.

Chapter - 20
cumulative sum charts
Variable : Introduction, Cumulative Plotting, Decision Criterion for Cusum Charts, Average Run Length, Design of two sided Control Schemes, Example, Attribute : Control of Number of Non-Conformities or Number of Non-Conforming Items, Modification (Unequal Sample Size).

Chapter - 21
use of probability papers
Binomial Probability : Purpose, Geometrical Properties, Statistical Properties, Procedure of Estimation of Percent Non Conforming, Example, Numerical Method, Normal Probability : Purpose, Technique, Analysis, Estimation, Sample Size.

Chapter - 22
Harnessing charts for quality improvements
Quality ?, Quality Assurance ? Present Situation, Desired Scenario, Fineness of a Chemical, KR Dimensions at Positions R & S, Automotive Components, Conclusion.

Chapter - 23
SPC Quiz

Chapter - 24
statistical quality control
Introduction, Need for Quality Control, Theory of Quality Control, Statistical Quality Control, Ishikawa Fish Bone, Check Sheet, Pareto Analysis, Stratification, Scatter Diagrams, Histogram, Graphs (Control Charts), Origin, History, Need of SQC, Purpose, Application, Advantages, Limitations, Conclusion.

Chapter - 25
Statistical Process adjustment methods for quality control in short-run manufacturing
Mitigation, Identification of the Problems under Study, Research Objectives and Contributions, Overview of Thesis, Literature Review, Control Charts, Literature Review, Control Charts for IID Processes and Autocorrelated Processes, Integration of SPC and EPC, Modified Adjustment Rules under some Special Cost Considerations, Closed-loop Systems, Unifying View of Some Process Adjustments Methods and their Small-Sample Performance, A Kalman Filter Model for Process Adjustment, Grubbs Harmonic Rule and Robbins and Monro Stochastic Approximation, Grubbs Extended Rule, Recursive Least Squares, Unreliable Measurements, Small-sample Performance of Process Adjustment Rules, Summary, Integration of Sequential Process Adjustments and SPC Control Charts, Process Model, Control Charts and Adjustment Methods, Integration of Control Charts and Sequential Adjustment for IID Processes, Integrated SPC/EPC Methods for Autocorrelated Processes, Summary, Sequential Adjustment Methods for Asymmetric Off-target Quality Cost Functions, Asymmetric Cost Models, A Biased Feedback Adjustment Rule, Formulae for the Optimal Target and the Sequence of Bias Term, An Application to a Real Machining Process, Summary, Process Adjustments with Significant Measurement and Adjustment Costs, Cost Model and Sample - Average Adjustment Procedure, Algorithmic and Heuristic Methods for Optimal Adjustment Schedule, Comparison of Numerical Results, Summary, Identification and Fine-Tuning of Closed-Loop Processes, Process Model and Disturbance Dynamics, Process Identification, Tuning the Controller, Example - A Simulated Controlled Process with Real Disturbance Data, Summary, Research Contributions and Future Work, Research Contributions, Future Work, Appendix, References

Chapter - 26
statistical quality control - A tqm approach
Historical Perspective, Oigin of SQC, Total Quality Control, Statistical Quality Control, Objectives of SQC, Benefits of SQC, Zero Defect Programme, Points in Zero Defects Programme, Principles, Deming's Fourteen Points, Data Collection Mechanisms, Review Points, Better Quality Control and Training, What Statistical Quality Control, QC Misconceptions, East and West, Making Conclusions, Analysing, Interpreting and Reporting Product, Type of Data and Levels of Measurement, Defining the Problem.

VOLUME 8

Chapter - 1
guidelines on matters of interest to consumers
Introduction, Who is a Consumer, Some Other Definitions, The Process of Filing the Complaint, Complaint Contents, Types of Reliefs to Consumers, The Structure for Consumer Protection, Role of Product Certification in Consumer Protection, Consumer Movement of India.

Chapter - 2
measurement of customer satisfaction
Introduction, Types of Customers, Customer Requirements, An Elementary Example of Setting a Customer Satisfaction Index, Initial Market Survey, An Example of Final Questionnaire for the Customer Satisfaction Index, Customer Satisfaction for a Service, Class Room Exercise for Customer Satisfaction.

Chapter - 3
Environmental management system
Introduction, Important Environmental Definitions, Main Principles of Environmental Management System, Requirements of Environmental Management System, Detailed Comments on the Requirements, Guidance for the Use of the Specification, Integration with other Management Systems, Standards on Environmental Management System, Checking of Environmental Procedures, Types of Environmental Documents, Environmental Manual, Operational Control Procedures, Example of Environmental Policy, Example of Setting Objectives and Targets, Example Environmental Management Program, Example Emergency Procedure, Example Procedure on Control of Environmental Records.

Chapter - 4
occupational health and safety management system
Introduction, Approach, Some Important Definitions, Standards for the Occupational Health and Safety Management System, The Core Elements of the Occupational Health and Safety Management System, Elements and Sub Elements of OHSAS-18001, Detailed Comments on the Requirements of the Standard.

Part A : Health and medical care delivery system
chapter 5
Introduction

chapter 6
Hospital Management : Significance of Hospital Management.

Part B : Hospital organisation : Planning and Management of supportive and utility services

chapter 7
Medical services

chapter 8
Nursing services

chapter 9
Dietary Services
Staff Requirement, Space Requirement, Functions of the Dietician and Other Staff, Administrative, Clinical Functions, Educational Functions, Functions of Store Keeper, Functions of the Head Cook, Duties of the Khidmatgars, Bearers and Mates, Functions of Masalchis, Modified Diet Scale, Procedure for Diet Indents/ Issues, Centralised System, Dietary Store Management, Function of the IPC, Purchase, Supply Orders, Storage and Distribution, Hospital Dietary Services, Parameters and Check Points, Food Service Department Activity Flow Chart

Chapter 10
Pharmacy Services
Basic Concepts and Principles, Introduction, Goals for Hospital Pharmacy, Minimum Standard for Pharmacies in Hospital, Organisation, Policies, Personnel, Facilities, Responsibilities, Planning and Organisation of Pharmacy Services in Hospital Pharmaceutical Services in Hospitals, Organisation, Work Load, Pharmacy Administration Therapeutics Committee, Hospital Formulary, Purchasing and Inventory Control, Narcotics Control

Chapter 11
laboratory services
Introduction, Functional Components of Laboratory Services, Types of Laboratories, Recent Trends of Development of Hospital Laboratory Services, Organisation and Planning Hospital Laboratory, Genera; Principles, Operational Data, Concept of Practice of Clinical Laboratory Services, Human Resources, Quality Control, Initial Specimen Handling, Centrifugation, Specimen Transfers, Objectives of Quality Control, Total Quality Management, Concepts of TQM, Information Management, Accreditation of Clinical Laboratories.

Chapter 12
Imaging services
Imaging Techniques (Basic Concepts), Introduction, Techniques - Invasive and Non-Invasive, Electrocardiography (ECG), What is ECG, Uses of ECG, Electroencephalography (EEG), What is EEG ?, Use of EEG, Computerized Tomography (CT), What is CT ?, Uses of CT, Magnetic Resonance Imaging (MRI), What is MRI ?, Uses of MRI, Ultrasound Imaging (US), What is Ultrasound Imaging ?, Uses of Ultrasound, Planning and Organization of Imaging Services in Hospital, Introduction, Planning, Physical Facilities, Layout, Organization, Organization and Staffing, Records, Policies, Radiation Protection.

Chapter 13
Hospital Blood banking and transfusion services
Introduction, History of Blood Banking, Organization and Structure of a Blood Bank, Location and Space, Standards for Space for Blood Bank, Recruitment of Donors, Blood Collection, Policy and Procedure, Blood Transfusion Committee, Staffing and Equipment, Standards for Staff for Blood Bank, Routine Work, Blood Components Work, Basic Equipment, Equipment Small Items Blood Bank, Medico Legal Aspects, General Layout of the Blood Bank.

Chapter 14
Out Patient Department (OPD), Ward and Emergency Services
Physical Facilities, Location, Expected Work Load, Staff, Instruments and Equipment Requirements, Functional Management, Emergency Services, Ward Planning and Management.

Chapter 15
Sterilization supply department
Introduction, Objectives of CSSD, Functions, Planning and Physical Facilities, Designing, Receiving Clean Up Area, Storage, Clean Work Room, Sterilisation Area, Sterile Storage, Working Principles, Staffing, Different Categories of Staff required, Staffing Pattern, Equipments Required in CSSD, Methods of Sterilisation, Disposables, Definitions, Quality Control Methods.

Chapter 16
Engineering services : Equipment management and hospital engineering services
Introduction, Problems and Factors in Management of Equipment, Equipment Purchasing, Equipment Control, Maintenance of Equipment, Hospital Engineering Services, Staffing Considerations.

Chapter 17
Hospital linen, laundry services and house keeping
Introduction, The Linen Services, Linen Supply Planning, Operational Objectives, Circulation of Linen, Classification of Linen, Laundry Services, Method of Laundering, Planning and Organisation of Mechanical Laundry Services, Location and Space, Laundry Design, Material and Decor, Mechanical Considerations, Staffing Pattern, Operational Aspect of Laundry, House Keeping, Brief Account of Housekeeping Function.

Chapter 18
transport services
Introduction, Type of Transport System, Planning of Transport, Functional Transport.

Chapter 19
Operation theatre services
Introduction, Functional Principles, Definitions, Minimise Risk of Infection and Cross-Infections, Location and Size on Operation Theatres, Design of the Department, Disposables, Operating Room, Programming and Co-ordination of Work Schedule, Operation Theatre Practices, Equipment and Materials, Staffing Pattern, Training and Teaching, Administration, Important Aspects to be Handled is the Medical Legal, Repair and Maintenance, Formulation of Policies, Records, Public Relations.

Chapter 20
Hospital Supply system (Stores)
Introduction, Classification of Store Items, Demand Estimation, Procurement, Receipt and Inspection, Storage, Condemnation and Disposal of Items, Flow Diagram for Hospital Stores.

Chapter 21
Post Mortem (Mortuary) Services
Introduction, General Consideration for Planning, Locations, Space for Post-Mortem Wing/Building, Equipments, Recommendations According to Bed Strength, Personnel, Review of Recommendations made by Ministry of Home Affairs in 1973 Regarding Staff, Policy and Procedure in Mortuary Services, Legal Procedure, Court of Law, Medical Law, Ethics, Negligence.

Chapter 22
Medical Record Department
Introduction, Planning and Organisation of MRD, Medical Record Forms, Numbering System in MRD, Budgeting, Importance-Purpose of Medical Records, Role of Medical Record Department in Medical Audit, Quality of Medical Records, Retrieval of Medical Records, Retention of Medical Records, Confidentiality of Medical Records, Safety of Medico-legal Records, Application of Computers in Medical Record Department, Integrated On-Line Hospital Information System.

Chapter 23
MEDICAL AUDIT
Introduction, Definition and Concept of Medical Audit, Quality Assurance, Issues and Pre-requisites for Medical Audit, Implementing Medical Audit.

Chapter 24
Hospital Waste Disposal system and technology
Introduction, Hospital Waste, Types of Wastes, Quantity of Waste, Waste Management in the Hospital, Waste Storage Methods and Colour Coding for Hospital Waste, Transportation of Wastes to Secondary Storage Area for Final Disposal, Waste Requiring Special Disposal, Final Disposal of Waste, Standards for Incinerators and Autoclaving, Equipments for Proper Disposal of Hospital.

part C : Quality Management and Quality Assurance in Hospital Services
chapter 25
General Considerations Performance system
General Consideration, Customer Considerations, Identifying Relevant Information and Data, Performance Requirements, Parameters - General Performance.

Chapter 26
performance parameters in casualty of OPD and Inpatient Service Including nursing care
Basic Resuscitation Equipment, Time-gap, Escort for Patient, Receptionist, Waiting Hall, Waiting Period before being First Seen/Assessed by Doctor, Information of Possible Delays, Waiting time for Treatment/Advice/Radiological/Laboratory Investigation, Time Spent in Emergency, Department, Adequate Instructions, Opinion Regarding Arrangements, Performance Parameters and Norms, Medical Care, Nursing Care, Ancillary Care.

chapter 27
Performance Parameters and Norms for Diagnostic services
Lab Diagnostic Services, Imaging Diagnostic Services, ECG Services, Blood Transfusion Service.

chapter 28
Parameters in house keeping, linen and laundry maintenance services
Waste Management, Sanitation and Hygiene, Maintenance Function, Safety and Security Function, Rodent and Pest Control, Linen Management, Horticulture and Landscaping, Procedure Manual, Linen Laundry Services.

Chapter 29
Parameters in Central Sterile Supply Department

chapter 30
Parameters in Hospital dietary services
Location, Demand Estimation, Selection and Procurement of the Kitchen Stores, Receipt, Storage, Preservation and Issues, Maintenance of Kitchen Appliances, Preparation of Food, Distribution of Food, Disposal of Refuse and Waste, Patient Satisfaction.

chapter 31
Parameters in hospital supply system (Stores)
Types of Store Items, Demand Estimation, Procurement of Store Items, Receipt and Inspection, Storage, Condemnation and Disposal of Items, Quality Control.

chapter 32
Parameters in transport services
Type and Number of Transport, Trained Drivers, Supervision, Preventive Maintenance, Maintenance of Logbooks, Vehicles Break Down Report, Quality Control.

Chapter 33
Parameters in equipment management
Planning of Equipment, Procurement, Utilization of Equipment, Repair and Maintenance, Condemnation and Disposal, Equipment Audit.

Chapter - 34
introduction
Information Age, The Digital Revolution.

Chapter - 35
information basics
Definition of Information, Measure of Information, Information Entropy, Summary.

Chapter - 36
information communication
Communication Process Model, Signal, Attenuation and Noise, Power Measure, Telecommunication Links, Electrical Communication, Optical Communication, Radio Communication, Satellite Communication, Summary.

Chapter - 37
documentation
Documents, Facts of Documentation, Documentation Practice, Abstracting and Indexing, Documentation Services, Documentation Standards, Summary.

Chapter - 38
Libraries
Guiding Factors for Libraries, Library Functions, Cataloguing Circulation, Acquisition, Serials Control, Technical Processing, Library Administration, Library Services, Summary.

Chapter - 39
Digital document
Features of a Digital Document, Digital Fundamentals, Digital Text, Digitising Documents, Digital Sound, Digital Video, Legality of Digital Documents, Summary.

Chapter - 40
it in libraries
Information Technology, Information Handling, Library Categorisation, Automated Library, Networked Library, Mixed Media Library, Digital Library, E-Library, Virtual Library, Summary.

Chapter - 41
networked information society
The World in Transition, Macro Shifts in Lifestyle, Characterisation of NEIS, Machine Translation, Virtual Reality, Summary.

Chapter - 42
information infrastructure
Internet Today, Information Infrastructure Levels, B-ISDN, Technology Options, Copper Cables, Optical Fibres, Communication Satellites, Short-Haul Radio, Technology Convergence, Summary.

Chapter - 43
fundamentals of advance product quality planning for automotive supply chain
Organize the Team, Define the Scope, Team-to-Team Training, Customer and Supplier Involvement, Simultaneous Engineering, Control Plans, Concern Resolution, Product Quality Timing Plan, Plans Relative to the Timing Chart, Business Plan / Marketing Strategy, Product / Process Benchmark Data, Product/Process Assumptions, Product Reliability Studies, Customer Inputs, Design Goals, Reliability and Quality Goals, Preliminary Bill of Material, Preliminary Process Flow Chart, Preliminary Listing of Special Product and Process Characteristics, Product Assurance Plan, Management Support, Product Design and Development, Design Failure Mode and Effects Analysis, Design for Manufacturability and Assembly, Design Verification, Design Reviews, Prototype Build - Control Plan, Engineering Drawings (Including Math Data), Engineering Specifications, Material Specifications, Drawing and Specification Changes, New Equipment, Tooling and Facilities Requirements, Special Product and Process Characteristics, Gages/Testing Equipment Requirements, Team Feasibility Commitment and Management Support, Process Design and Development, Packaging Standards, Product/Process Quality System Review, Process Flow Chart, Floor Plan Layout, Characteristics Matrix, Process Failure Mode and Effects Analysis, Pre-Launch Control Plan, Process Instructions, Measurement Systems Analysis Plan, Preliminary Process Capability Study Plan, Packaging Specifications, Management Support, Product and Process Validation, Product Trial Run, Measurement Systems Evaluation, Preliminary Process Capability Study, Production Part Approval, Production Validation Testing, Packaging Evaluation, Production Control Plan, Quality Planning Sign-Off Management Support, Feedback, Assessment and Corrective Action, Customer Satisfaction, Delivery and Services.

Chapter - 44
control plan methodology for automotive supply chain
Overview, Quality, Customer Satisfaction, Communication, Control Plan Methodology.

Chapter - 45
improving the automotive supply chain
Collaborate to Survive, Implement New Process - Now, Create Perfect Pull Mechanism, Planning is Non Old-Fashioned, Share and Shield, Focus e-Procurement on Value, Make the Most of IT Investments, Make e-Business Work, Start Your Engines.

Chapter - 46
lead enterprises the only solution for automotive supply chain
The Meaning, Current Scenario, The Wastes, How to become Lean.

Chapter - 47
qms principles
Introduction.

Chapter - 48
quality system assessment for automotive supply chain
The Assessment, Assessment by the Customer is given in the Figure A, Third Party Assessment, Assessment Process, Audit Findings, Definitions used in the Assessment Process, Evaluation Process for using Recommended / Not Recommended Method, Reporting of Audit Findings, Process for Second Party Assessment.

Chapter - 49
potential failure mode and effects analysis for automotive components
Introduction to Failure Mode Effect Analysis, FMEA Implementation Timing, Applicability, Initiation and Follow-up, Type of FMEAs, Design Potential Failure Mode Effect Analysis, System FMEA Scope, Subsystem FMEA Scope, Component FMEA Scope, Potential Failure Mode, Potential Effect(s) of Failure, Severity(s), Suggested Evaluation Criteria, Classification, Potential Causes(s)/Mechanism(s) of Failure, Occurrence(O), Suggested Evaluation Criteria, Current Design Controls, Detection(D), Risk Priority Number, Recommended Action(s), Process FMEA, Development of a Process FMEA, Potential Failure Mode, Potential Effect(s) of Failure, Severity(s), Suggested PFMEA Severity Evaluation Criteria, Potential Cause(s)/Mechanis(s) of Failure, Occurrence(O), Suggested Evaluation Criteria, Current Process Control, Detection(D), Recommended Action(s).

Chapter - 50
introduction to gemba Kaizen for the automotive sector
Kaizen, What is Gemba Kaizen, Management of Gemba Kaizen, The Kaizen Process, Kaizen Vs. Innovation, The Five Gemba Principles, Kaizen Data Sheet, Measuring Organisational Climate for Kaizen.

Chapter - 51
5 S
Need for Change, What is 5 S ?, Objectives of 5 S, Introduction to the Five Pillars of 5 S, Five S, How Long We Can Carry on with "Unnis Bees Ka Fark Hai".

Chapter - 52
Positive work attitude

VOLUME 9

Chapter - 1
introduction : inspection necessity, errors and their sources
Proof of Need, Inspection Defined, Use of Inspection, Inspection Errors and its Impact, Measurement of Inspection Errors and its Impact, Sources of Errors.

Chapter - 2
Assessment, reduction, standardisation and control of visual (attribute) inspection
Existing Status, Assessment of Magnitude of Errors, Measures for Standardisation, Benefits of Assessment, Reduction, Standardisation and Control of Errors of Inspection to Harmless Levels, Control of Inspection Errors.

Chapter - 3
assessment, reduction, standardisation and control of measurable (variable) inspection
Indices of Measuring Efficiency, An Example - Measurable Inspection, Sources of Inspection Errors (Non-Sampling).

Chapter - 4
economics of inspection and its assurance
Introduction, Types of Inspection, How Good or Accurate Should the Inspection Be ?, How Much to Inspect ?, Assurance of Quality of Inspection, Benefits, Some Examples of Typical Commonly Observed Inadequacies of Inspection System, Elements of System for Assurance of Quality of Inspection, Economy of Sampling versus One Hundred Percent Inspection, Bulk Sampling.

Chapter - 5
sampling errors general back ground - attribute
Benefits of Sampling, Validity of Sampling, An Acceptance Plan ?, Sampling Errors and Associated Risks, Characteristics of Good Acceptance Plan, Measure of Effectiveness of Acceptance Plan, The Ideal Acceptance Plan, Types of Acceptance Plans, OC Curve - Its Parameters, Fallacy of Classical Procedures, Amount of Inspection, Average Outgoing Quality, Construction of Attribute Plans.

Chapter - 6
Acceptance plans - variables
Introduction, Variable Versus Attribute Sampling Plans, Formulation of Plan, An Illustration, Two Sided Specifications.

Chapter - 7
Published sampling plans
Attribute/Variable Plans-Available.

Chapter - 8
Dodge and romig sampling inspection tables
Applicability, Protections Afforded, Minimum Inspection, Types of Plans Available, Range of Tables, Procedure for Selection of Tables.

Chapter - 9
military standard (Mil std) 105 D (Attribute) ISO : 2859 / IS : 2500 (1)
Introduction, Classification of Defect, (Non Conformity), Types of Plans, Procedure for Determining a Plan, When to Shift from Normal to Tightened Inspection?, When to Shift from Tightened to Normal Inspection, When to Shift from Normal to Reduced Inspection, When to Shift from Reduced to Normal Inspection, Other Tables.

Chapter - 10
Military standard 414 (variable)
Basis, Score and Coverage, When to use Tightened for Reduced Inspection ?, Tables, Illustrations.

Chapter - 11
Is 2500 part II, (variable)
Salient Features.

Chapter - 12
Chain sampling plan
The Procedure, Efficiency of the Plan, Special Features, Extension of Chain Sampling.

Chapter - 13
Continuous sampling plans (C.S.P.)
Introduction, C.S.P. - 1, C.S.P. - 2, C.S.P. - 3, Parameters of C.S.P. - 1 and the Plans, Multi-level Continuous Sampling Plans.

Chapter - 14
item by item sequential sampling plans
Definition, Basis and Calculations, Illustration, OC Curve.

Chapter - 15
use of frequency distribution and lot plot in acceptance plans
Frequency Distribution, The Shainin Lot Plot Method.

Chapter - 16
quiz test of inspection
Part - I, Part - II.

Chapter - 17
value engineering for quality and cost management
Introduction, The VE Programme, Approach to Value Engineering, VE Job Plan, Selection and Evaluation to VE Project, Application of VE Methodology, Value Engineering and Quality Management, Quality / Accounting Interface, Management of Quality Costs, Collection and Reporting of Quality Costs, Quality Cost Elements, Quality Cost Bases, How to Get Started, The Management Presentation, The Pilot Programme, Quality Cost Collection and Analysis, Conclusion.

Chapter - 18
Role of grading and standardization quality assurance
Quality, Indian Scene, Export Quality Control and Inspection Act, 1963, General Grading and Marking Rules, 1988, HACCP Certification, Conclusion, Prevention of Food Adulteration, Act 1954, Objective, Concept of Adulteration, Sale of Certain Admixtures Prohibited, Procedure for Sampling and Analysis, Important Miscellaneous Provisions, Fruit Products Order Act (FPO), 1995, The Drugs and Cosmetics Act, 1940, The Export (Quality Control and Inspection) Act, 1963, Establishment of Export Inspection Council, Director of Inspection of Quality Control, Functions of the Council, Powers of the Central Government in regard to Quality Control and Inspection, Machinery for Quality Control and Inspection, Powers to Recognise or establish Marks to Denote Conformity with Standard Specifications, Power to Obtain Information from Exporters, Finance, Accounts and Audit, Power to Enter and Inspect, Power to Search, Power to Seize Commodities, Power of Seize Conveyances, Search and Seizure to be Made in Accordance with the Code of Criminal Procedure 1973, Confiscation, Confiscation of Conveyance, Option to Pay Fine in Lieu of Confiscation, Confiscation or Penalty not to Interfere with other Punishment, Giving of Opportunity to the Owner of Goods, Appeal, Powers of Revision, Powers of Adjudicating and other Authorities, Continuance of Proceedings in the Event of Death or Insolvency, Penalty, Correction of Clerical or Arithmetical Mistakes, Offences by Companies, Delegation of Powers, Procedure for Prosecution, Offices and Employees of Agency to be Public Servants, Protection of Action taken in Good Faith, Powers to Make Rules, Development of Indian Agricultural Marketing Infrastructure, Grading and Standardisation by Department of Agriculture, Training in Agricultural Marketing, Marketing Extension, Need for Reforms, Conclusion.

Chapter - 19
Inventory control models
(A case study of hindustan latex limited)
Introduction, Concept of Inventory Control Models, Benefits from Inventory Control Models, Need for Project Report, Objectives of Studies, Methodology, Scope of the Study, Conceptual Frame Work of Inventory Control Models, Meaning of Inventory, Definition and Description of Key Terms, Definition of Inventory, Types of Inventory, Hindustan Latex Limited, Trivandrum, History, Capital Structures, Growth and Performance, Developments and Achievements, Marketing and Exports, Diversification Projects, Human Resources Development and Social and Legal Obligation Fulfilment, Hill Organisation Structure, SWOT Analysis for Hindustan Latex Limited, Introduction, Receipt Section, Issue Section, Outstanding Material Handling System, Inventory Control Measures at 'HLL', Primary Data, Secondary Data, Analysis and Interpretation of Data, Analysis and Interpretation of Secondary Data, Major Findings and Observations, E.O.Q. Calculations, Conclusions, Questionnaire, Bibliography.

Chapter - 20
production planning and inventory control in bulk drug industry - A Case study of Dr. reddy's laboratories Ltd.
Introduction and Methodology, Need for the Study, Statement of the Problem and Hypothesis, Objectives of the Study, Methodology, Dr. Reddy's Laboratories Ltd. - A Birds Eye View, Dr. Reddy's Laboratories Ltd. has 6 Bulk Active Units, Major Success During their Journey, Production Planning and Inventory Control, Objectives of Production Planning and Control, Importance of Production Planning and Control, Scope of Production Planning and Control, Structure of Production Planning and Control Department, Production Planning, Objectives of Production Planning, Procedures for Production Planning, Production Control, Techniques of Production Control, Supply Chain Management, Production Planning and Inventory Control in Dr. Reddy's Laboratories Ltd., Bulk Actives Supply Chain Management, Understanding the Supply, Balancing Demand and Supply, Operationalising the Plan, Change Management, Planning Function in Dr. Reddy's Pydibhimavaram Unit, Material Requirement Planning, Effective Resource Usage Planning at DRL, Follow-up for Dispatching a Function of Plant Planner, How Management Information System Flows to the Top, Inventory Control - Function of Plant Planner, Findings and Suggestions.

Chapter - 21
six sigma in total quality management
Six What ? What a Sigma ?, Six Sigma as a Statistical Measure, Six Sigma in Your Organisation, Implementation Six Sigma, Three Basics On-Ramps, Which Route is Right?, New Roles for Managers and Employees, Black Belt, Master Black Belt, Green Belt, Champion and / or Sponsor, Implementation Leader, Consequences of New Roles, DMAIC Six Sigma Improvement, What is DMAIC Process?, The DMAIC Team Life Cycle, The DMAIC Problem - Solving Model, Supervisor's Guide to Six Sigma, Coping with the Change that Six Sigma Brings, A Look Inside the Six Sigma Toolkit, Brainstorming, Affinity Diagramming, Motivating, Structure Tree, High-Level Process Map, Flowchart, Tools for Data Gathering, Sampling, Operational Definitions, Voice of the Customer Methods, Checksheets and Spreasheets, Measurement Systems Analysis, Tools for Process and Data Analysis Process, Value and Non Value-Added Analysis, Charts and Graphs, Historgram, Run (Trend) Chart, Tools for Implementation and Process Management, Balanced Scorecards and Process Dashboards, Six Sigma in Action, Some Success Stories, Repairing Repairs, Six Sigma in Space, Cancel That New Plant, Getting Paid, on Time, Right Tech, Right Call, Improving Loan Quality, Closing the Hood, Summary, An Executive Overview of Six Sigma, Six Sigma and Pitfalls of TQM.

 

VOLUME 10

Chapter - 1
Materials management
Functions of Materials Management, Aims and Objects of Materials Management.

Chapter - 2
Standardisation
Objectives of Standardisation, Benefits of Standardisation, Various Aspects of Standardisation, Subjects of Standardisation, Areas of Standardisation.

Chapter - 3
Codification
Characteristics of Efficient Coding, Methods of Codification, Benefits of Codification.

Chapter - 4
Materials requirement planning
Objectives, Definitions of MRP System, System's Components, Closed Loop MRP System, MRP Problems, MRP and Order Point Systems, P & Q Systems.

Chapter - 5
Purchase management
Aims and Objectives, Major Functions, Procurement Cost, Price, Vendor Selection, Purchase Procedure, Negotiation.

Chapter - 6
stores management
Objectives of Stores Management, Functions of Stores Management, Type of Stores, Materials Handling, Basic Approach for Scientific Materials Handling, Inventory Carrying Cost, Obsolete, Surplus and Scrap Items.

Chapter - 7
inventory management
What is Inventory ?, Purpose of Inventory, Various Types of Inventories, Inventory Control - ABC / VED / SDE, Definition / Concept, Economic Order Quantity, Demand Forecasting : An Inventory Control Necessity, Spare Parts Inventory.

Chapter - 8
Just in time
Philosophy of JIT, Elements of JIT System, Salient Features of JIT, Implementation of JIT, Comparison of MRP and JIT, Miscellaneous issue - Limitations / Kanban, Advantages of JIT.

Chapter - 9
supply chain and Logistics
Basic Concept, Essential Features, Various Issues, Thrust Areas, Logistics Management - Interface, Global Supply Chain, Strategic Sourcing.

Chapter - 10
Supplier Management
Supplier Identification, Short Listing of Suppliers, Supplier Development, Supplier Customer Relations, Supplier Evaluation (Post-Supply), Rating, Monitoring and Control.

Chapter - 11
value management
Introduction, Value Management - An Overview, Basic Concepts and Objectives, Benefits, Various Concepts, Worth Determination, When to Apply Value Engineering, Value Engineering and Cost Production, Worm Mode, Project Selection, Value Engineering Checklists for Development of Cost-Effective Alternatives.

Chapter - 12
inventory control (Inventory Control system)
Objective, Overview, Analysis, Basic Inventory Control Understanding, Controlling the Inventory, Necessity for Maintaining Inventory, Inventory Cost, Causes of Poor Inventory Control, Inventory Control Problem, Guide to Inventory Accuracy, Optimizing Economic Order Quantity, Seven Steps to Improve Inventory Control, Can you Profit Improved Inventory Control, Inventory Management Case Study, Negative Inventory, Inventory Control System - for Retail Store, Appendix.

Chapter - 13
advanced product quality planning
Introduction, Fundamentals of Product Quality Planning, Team Experience, Plan and Define Programme, Historical Warranty and Quality Information, Product / Process Benchmark Data, Product / Process Assumptions, Product Reliability Studies, Customer Inputs, Preliminary Bill of Materials, Preliminary Process Flow Chart, Preliminary Listing of Special Product, Product Design and Development, New Equipment, Tooling and Facilities Requirements, Gages / Testing Equipment Reuirements, Team Feasibility Commitment and Management Support, Process Design and Development, Packaging Standards, Product / Process Quality System Review, Process Flow Chart, Floor Plan Layout, Characteristics Matrix, Process Failure Mode and Effects Analysis, Process Instructions, Measurement System Analysis Plan, Preliminary Process Capability Study Plan, Packaging Specifications, Process Failure Mode and Effects Analysis, Development of a Process FMEA, Measurement System Analysis Plan, Preliminary Process Capability Study Plan, Packaging Specifications, Product and Process Validation, Measurement Systems Evaluation, Production Part Approval, Packaging Evaluation, Production Control Plan, Quality Planning Sign-off and Management Support, Variable Gage Long Study Method Using the Gage, Measurement Unit Analysis, Calculating Reproducibility or Appraiser Variation, Production Part Approval Process.

Chapter - 14
certification system and implementation of iso
ISO (International Organization for Standardization, ISO (International Organisation for Standardization, What ISO's Name Means?, International Standardization Means, Voluntary, Market-Driven, Consensus, Worldwide, ISO and World Trade, ISO 9000 Standard, History of ISO Standards, ISO 9000 Family, Development of Management Concept, Benefits of ISO 9000 Certification, Basic Steps in Gaining ISO Registration, Quality Management Principles, Process Approach, Structure of ISO 9001 : 2000 Standard, Quality Management System, Management Responsibility, Resource Management, Product Realization, Measurement, Analysis and Improvement, Auditing Quality Management System.

Chapter - 15
Material management for tqm
Introduction, Profile of the Study Unit, Present System of Supply Management, Company Level Data, Business Plan, Production Schedule, Purchase Functions, Annual Order, Total Quality and Customer Satisfaction, Why This Study?, Suggestions for Improvement and Cost Reduction, JIT Delivery, Motivating JIT Suppliers, Procurement Strategy, Conclusion, Summary, Annexures, Source of Radiators, Sourcing of Propeller Shaft, Sourcing of Front Axle Beam.

Chapter - 16
Integrated materials management
Importance of Materials Management, Need for Integrated Concept, Definition and Scope, Advantages in Integrated Materials Management Concept, Future, Corporate Policy and Materials Management, General Corporate Policy, Scope, Make or Buy, Quality Requirements, Quantity Requirements, Cost Aspects, Organisation and Control, Materials Management in the Overall Company Organisation, Organising Materials Management, Organisation Based on Commodities, Organisation Based on Location, Organisation Based on Function, Special Requirements, Inter-Departmental Relationships, Span of Control and Delegation, Materials Research, Need and Importance, Definition and Scope, Economic Analysis, Market Analysis, Supplier Analysis, Transportation Analysis, Price Analysis, Purchase Analysis, Organisation for Materials Research, Techniques and Reporting, SWOT Analysis, Selective Approach, Materials Planning and Budgeting, Importance, Definition, Techniques, Guidelines, Budgeting, ABC Analysis, What is ABC Analysis?, Advantages of ABC Analysis, Mechanics of ABC Analysis, Benefits of Standardisation, Source Selection, Why Source Selection?, Stages in Source Selection, Special Aspects in Source Selection, Creative Purchasing, Importance, Goals of Purchasing, Negotiation, Purchase Budget, Bill Market Scheme, Purchase Systems, Introduction, Special Purchasing Systems, Price Forecasting, Importance, Approaches, Price Forecasting Techniques, Thumb Rule for Price Forecasting, Extrapolation of the Same Price Series, Relation with Another Price Series, Control, Stores Management, Purpose of Stores, Location and Layout, Cost Aspects and Productivity, Problems and Developments, New Developments in Storing, Stores Systems and Procedures, Receipt System, Physical Systems, Storing Practices, Issue Control, Inventory Management in India, Introduction, Raw Material, WIP, Finished Goods, Norms for Inventory, Peculiarities in India, Relevant Costs, OR Techniques in Materials Management, What is OR?, Linear Programming for Stock Allocation, Solution to the Transportation Problem, Test for Optimality, Learning Curve for Negotiations, Using and Determining the Learning Curve Parameter, Delphi Concept for Futurology, Role of PERT in Materials Management, What is PERT?, Computers in Materials Management, Electronic Computer, Integrated Computer System for Materials Management, Materials Planning, Purchasing and Inventory Management, Operational and Exceptional Reports, Conclusion, Evaluation of Materials Management, Organisation, Reporting.
 

VOLUME 11

Chapter - 1
Design of experiments : The Basics
Experiment, Role of Statistically Designed Experiments, Advantages of Statistically Designed Experiments, Basic Principles of Experimentation, Randomisation, Replication and Local Control, Terminology, Statistical Approach to Experimentation.

Chapter - 2
completely randomised design
Description, When Used, Paired Comparison of Means, Problems.

Chapter - 3
randomised complete block design
Description, When Used, Data Layout, Statistical Model and Hypothesis, Paired Comparison of Means, Advantages of Randomised Block Design, Disadvantages, Problems.

Chapter - 4
Latin square designs
Description, Grouping of Means, Advantages of Latin Square Design, Disadvantages, Graeco - Latin Square Designs, Problems.

Chapter - 5
factorial experiments
Advantages of a Factorial Design, Main Effects and Interactions, Yates' Method of Computing Factorial Effects, Problems.

Chapter - 6
confounding in factorial experiments

Chapter - 7
fractional factorial experiments
Analysis using Yates Method, Placket-Burman Design, Problems.

Chapter - 8
Orthogonal arrays & linear graphs
Orthogonal Array, Graphs and their Applications, Linear Graphs and their Applications, Some Observations on Linear Graphs, Orthogonal Arrays with For 2" Series, Orthogonal Arrays for 3" Series, Problems.

Chapter - 9
quality loss function
Quality Loss Function, Problems.

Chapter - 10
Robust Design
Signal Factors, Control Factors, Noise Factors, Outer Noise, Robust Design, System Design, Parameter Design, Tolerance Design, Signal Noise Ratio, Parameter Design Experiment.

Chapter - 11
evolutionary operation
Introduction, The Basic Simplex Method, The Modified Simplex Method, The Case of Multi-Response.

Chapter - 12
Process capability on cnc lathe machine
Introduction, Place of Study, Objective, Scope, Methodology, Limitations, Introduction to Quality, Evolution of Quality, Statistical Quality Control, Quality Assurance Activities, Statistical Process Control, Control - Basic Approach, Principles, Estimation of Process Standard or Process Capability, Control Charts, Exercise of Process Capability Study on A C Lathe, Quality Plan Followed for Deflector, Inspection of Finished Deflector Component, x and MR Chart, Np Chart, Graph Diagram, Conclusion, Bibliography.

Chapter - 13
cargo movement in major and intermediate ports
Introduction, Objectives of the Present Study, Database for the Study, Methods of Forecasting, Introduction, Methods of Forecasting, Steps in Forecasting, Fitting of Linear Trend by Least Square Method, Forecasting by Exponential Trend, Single Exponential Smoothing, Brown's One Parameter Method, Holt's Two Parameter Method, Forecasting by the Brown's One Parameter Method, Forecasting by Holt's Two Parameter Method, Forecasting by Holt's Two Parameter Method, Forecasted Values, Forecasting by Single Exponential Smoothing Method, Forecasting by the Brown's One Parameter Method, Forecasting by Holt's Two Parameter Method, Forecasted Values, Brown's One Parameter Method, Holt's Two Parameter Method, Conclusion, Annexures, Bibliography.

Chapter - 14
statistical process control
Introduction, Role of Statistics in Learning Process, Benefits of S.Q.C., Statistical Process Control, Roadmap for SPC, Concepts of Variation, Data Summarisation, A Process Control System, Local Actions and Action on the System, Control Charts Tools for Process Control, Introduction, Benefits of Control Charts, Control Charts for Variables, Preparation for Use of Control Charts, Data Collection,`X - R Charts, Attribute Charts, Process Capability Analysis, Control Chart Method, Problem on Process Capability Analysis, Pattern Analysis, Probability Plotting, Pre-Control Methods, R & R Studies, Statistical Tables.

Chapter - 15
statistical process control - Tools
Introduction, Dynamic Picture of Process, Confidence While Control Charting, Control Charts, What Control Chart Does?, Analogy to Traffic Signal, Decision About The Process, Why Control Chart?, Whether Output is Normal?, Histogram a History of Process Output, Change in Location of Process Mean, Change in Spread of Process, Why Control Chart?, Basic Steps for Control Charts, Summary of Control Chart Techniques, Elements of Typical Control Chart, Types of Control Chart, Most Commonly Used Variable Control Charts, Case When Process Mean is at Target, Case - Small Shift of the Process Mean, Case Large Shift of the Process Mean, Summary of Effect of Process Shift, Our Conclusion from Normal Distribution, Distribution of Mean of Samples, Distribution of Averages of Samples, Control and Warning Limits for Mean Control Chart, Establishing Control Chart, Typical Data Collection Sheet, Example - Establishing Trial Control Limits, Example - Data Calculation of Subgroup No. 1, Calculation of Subgroup Mean and Range, Establishing Control Chart, Calculation of Trial Control Limits, Establishing Control Chart, Checking for Outliers, Calculation of Control Limits for Mean Control Chart, Action and Warning Limits for Mean Control Chart, Constants for Range Control Chart, Calculation of Control Limits for Range Control Chart, Action and Warning Limits for Control Chart, Calculation of Warning Limits for Range Control Chart, Action and Warning Limits for Control Chart, Flow Chart for Establishing Control Chart, Flow Chart for Establishing Control Chart, Flow Chart for Control Chart, Interpreting Control Chart, Zones for Mean Control Chart, Interpreting Control Chart.

Chapter - 16
Viscose staple fibre
Manufacturing Process, Viscose Preparation, Viscose Regeneration, After Treatment, Drying Zone, Chemical Reaction, Correlation and Regression Analysis, Introduction, Simple Linear Regression, Background of the Study, Objective and Scope, Process Parameter, Data Collection, Methodology, Regression Analysis of Viscose BF and Exit and Alkcell CP Value, Correlation Coefficient Summary, Conclusion, Recommendations, Introduction of the Study, Scope, Purpose, Procedure of Testing Hypothesis, Test Regarding Variance of two Populations, Hypothesis Testing for the Project on Fiber "Whiteness Consistency", Calculation of Cp and Cpk for Fiber Whiteness by Normal Probability Plotting, Introduction, Background of the Study, Objective and Scope, Process Parameter, Data Collection, Methodology, Brainstorming Session and Conclusion, Appendix, An Introduction to Statistical Process Control, Why Process Control?, What is a Processe?, What is Process Control?, What are its Axioms?, What is Process Capability?, When is the Process said to be in State of Statistical Control?, What is "Statistics"?
 

VOLUME 12

Chapter - 1
Laboratory planning and design
Responsibility of the Client, Laboratory Planning, Design of Building, Laboratory Fittings, Fire and Safety Protection.

Chapter - 2
Standards Laboratory Environment
Standards (Metrology or Calibration) - Laboratory Environments, Temperature, Vibration, Humidity, Illumination, Particulates, Electromagnetic Interference

Chapter - 3
Laboratory Safety
Laboratory Safety, Foreword, Human Factors, Energy Factors and Control Strategies, Measures for the Prevention or Limitation of Laboratory Incidents and Injuries, Provide Time or Space Separations between Energy and the Damageable, Limiting Damages Occurring in an Accident, Mechanical Hazards and Controls, Thermal Hazards and Control Measures, Chemical Hazards and Control Measures, Electrical Hazards and Control Measures, Fire Hazards and Control Measures, Safety Management.

Chapter - 4
Laboratory Stores Management
Laboratory Stores Management, Types of Laboratory Stores, Design of Stores, The Functions of Storekeeper, The Stock Book, Purchase of Stores Materials, The Receipt of Goods, Documentation for Stores, Recording Stock, The Preservation and Storage of Materials.

Chapter - 5
Confidence in measurement
Measurement Tractability, Calibration System.

Chapter - 6
Standard Reference Materials
Definition, Uses of Reference Materials, International Scenario, National Scene.

Chapter - 7
Proficiency Testing
Types of Proficiency, Types of Proficiency Testing.

Chapter - 8
Laboratory Information Management system (LIMS)
Forward, LIMS, Laboratory Functions and LIMS, Analysis or Testing, Reporting, Other Functions.

Chapter - 9
Laboratory automation
Automation Versus Mechanization, Laboratory Automation, Automated Laboratory Information Management, Relationship Between Laboratory Automation and LIMS,

Chapter - 10
quality Control and quality assurance in a laboratory

Chapter - 11
laboratory accreditation
The Need to use Testing Laboratories, Objectives, National Accreditation System in India.

Chapter - 12
iso/IEC 17025 : 1999 checklist

Chapter - 13
Measurement System Analysis

Chapter - 14
Instrument models for calibration and quality control
Instrument, Introduction, Column Oven, Sample Introduction, Carrier Gas, Injector Parts, Flame Lionisation Detector, Thermal Conductivity Detector, Internal Standard Solution, Standard Solution, Test Solution, Chromatographic System, Temperature, Detector, System Suitability, Instrument - FT-IR Spectrophotometer, Name of the Instrument, Sample Test by IR Spectroscopy, Name of the Instrument, Name of the Instrument - Digital Automative Karl-Fisher, Loss of Drying Testing, Friability Test Apparatus, Instrument Models for Calibration and Quality Control, Laboratory and Water Quality Instruments Calibration, Reference.

Chapter - 15
quality control in calibration and instrumentation
Introduction, Problem of Hand, Importance of the Problem, Scope of Project, Details of the Organisation : Introduction of Indian Petrochemicals Corporation Ltd., The Organisation, Organisation Business Profile, Conclusion. Details of Problem, Conclusion, Relevant Literature Review : Introduction, Generalities, Technical Data : Standard Machine, Installation, Operation, Keyboard Operation, Test Procedure, Test Chamber, Quality Assurance Department Used Standard Test Method, Apparatus and Specification, Temperature Controller, Thermometer, Work Instruction, Karl Fischer Moisture Analyzer : Introduction, Operating Principle, Setting of the Instrument, Operating Instruction, Titration, Titrant Concentration, CONC, Drift, Blocking and Unblocking Critical Key Function, Dispensing with Burette, Sample Preparation, Specification, Data Collection and Analysis : Introduction, Data Collection, Analysis, Specification of Measured, Test Parameter, Calculation Part, Conclusion, Data Collection and Analysis, Introduction, Data Collection, Analysis, Identifying Uncertainty Sources, Uncertainty Due to Weight of Sample Taken, Inferences Made, Conclusion, The Approach Adopted in the Study, Introduction, Data Collection and Statistics, Statistical Result, Conclusion, Discussion on the Result : Introduction, Results of the Project, Expected Benefits, Expected Time, Cost and Efforts, Precautions, Conclusion, Concluding Chapter : Summary, Gains of this Study, Limitation of the Study, Scope for Further Work, References.

Chapter - 16
competence of testing and calibration laboratories as per iso/IEC 17025 : 1999 (E)
General Requirements for Competence of Testing and Calibration Laboratories as per ISO/IEC 17025:1999 (E):
Scope, Normative References, Terms and Definitions, Management Requirements, Organisation, Quality System, Document Control, Review of Request Tenders and Contracts, Sub Contracting of Test and Calibration, Purchasing Services and Supplies, Service of the Client, Complaint, Control of Non-Conforming Testing, Corrective Action, Preventive Action, Control of Records, Technical Requirement, General Requirement, Personnel, Accommodation and Environmental Conditions, Test and Calibration Methods and Method Validation, Equipment, Measurement Traceability, Sampling, Handling of Test and Calibration Items, Assuring the Quality of Test and Calibration Results, Reporting of the Results, Documentation Requirement for Laboratory Accreditation as per ISO/IEC 17025 Standard, Introduction, Structure of Manuals, Typical Structure, Typical Contents of a Quality Manual for Testing/Calibration Laboratories, Title Page, Amendment Page, Table of Contents, Quality Policy, Quality System, Organisation, Quality Control, Quality Audit and System Review, Personnel, Accommodation and Environment, Equipment and Reference Materials, Measurement Traceability and Calibration, Calibratiion and Test Methods, Handling of Calibration and Test Items, Records, Certificates and Reports, Sub-Contracting of Calibration and Testing, Outside Support Services and Supplies, Complaints, Rules for the Assessment, Accreditation and Surveillance of Laboratories, Introduction, Processing of the Request for Accreditation, Preliminary Investigation, Assessment, Preliminary Investigation, Assessment, Validity, Reassessment and Corrective Measures, Modifications to the Accreditation Criteria : Change of Circumstances, Corrective Measures, Liability, Secrecy, Publicity, Appeal, Final Provision, Terms and Conditions for Maintaining Accreditation, Introduction, Education of Staff/Training Aspects, Occupational Safety and Hygiene, Sampling Procedure, Mobile, Field Laboratory, Groupwise Codification for Chemical Tests, Laboratory Site, Defining Scope Parameters for Assessment, Assessment of the Scope Parameters, Non-Conformity with Accreditation Criteria, Compliance with Regulations, Bibliography.

Chapter - 17
The need to use testing and calibration laboratories
The Need to Use Testing Laboratories, Government Department and Agencies, The Need of Use Calibration System, Laboratory Planning and Designing, Responsibility of the Client, Laboratory Planning, Design of Building, Laboratory Fittings, Services, Fire and Safety Protection, Standards (Metrology or Calibration) Laboratory Environments, Standards, Temperature, Laboratory Safety, Foreword, Human Factors, Energy Factors and Control Strategies, Measures for the Prevention or Limitation of Laboratory Incidents and Injuries, Provide Time or Space Separations Between Energy and the Damageable, Structure, Limiting Damage Occurring in an Accident, Mechanical Hazards and Controls, Thermal Hazards and Control Measures, Chemical Hazards and Control Measures, Electrical Hazards and Control Measures, Fire Hazards and Control Measures, Safety Management, Laboratory Stores Management, Types of Laboratory Stores, Design of Stores, The Functions of Storekeeper, The Stock Book, Purchase of Stores Materials, The Receipt of Goods, Documentation for Stores, The Preservation and Storage of Materials, Confidence in Measurement, Measurement Tractability, Calibration System, Standard Reference Materials, Definition, Uses of Reference Materials, International Scenario, National Scene, Proficiency Testing, Laboratory Information Management Systems, Foreward, LIMS, Laboratory Functions and LIMS, Laboratory, Analysis or Testing, Reporting, Other Functions, Laboratory Automation, Automation Versus Mechanisation, Laboratory Automation, Automated Laboratory Instrumentation, Data Acquisition, Instrument Management, Automated Laboratory Information Management, Relationship Between Laboratory Automation and LIMS, Check List for Testing and Calibration Laboratories, Quality Control and Quality Assurance in a Laboratory, Laboratory Accreditation, The Need to Use Testing Laboratories, Objectives, National Accreditation System in India.

Chapter - 1
The Theory of Linear Programming
What is OR ?, Introduction to Linear Programming Problems, Slack and Surplus Variables, A Graphical Method of Solving a Linear Programming Problem, Basic Feasible Solutions, The Simplex Method, Solving a Square System of Linear Equations, Relative Profit Coefficient, Maintaining Feasibility and Transforming Table, Theory of Duality, An Interior Approach to Solving a Linear Programming Problem, Some Modelling Problems.

Chapter - 2
Transportation and Assignment
problems
Introduction, Basic Matrices of the Transportation Problem, Triangular Property of Basic Matrices, Finding an Initial Basic Feasible Solution, The Simplex Algorithm for the Transportation Problem, The U-V Method, The Problem of Optimal Assignment.

Chapter - 3
The Theory of Queues
Introduction, Features of a Queuing System, The Underlying Mathematical Model, The (M, M.1) System, The Model (MMc), The Model (MMC) with finite waiting time, The Model (MMc) with Finite Number of Customers Who May Arrive at the Service Counter for Services.

Chapter - 4
Project Scheduling and critical path methods
Introduction, The Arrow Diagram.

Chapter - 5
replacement models
Replacement of Items Whose Performance Deteriorate Over Time, Replacement of Items that Completely Fail (Stochastically).

Chapter - 6
Reliability analysis
The Notion of Reliability, Negative Exponentially Distributed Life-Time, Rayleigh and Weibul Distributions, Life-Testing, System Reliability.

Chapter - 7
introduction to sas
Introduction, Versions of SAS, An Overview of SAS Software Products, Base SAS Software, SAS/ACCESS Software, SAS/AF, SAS/ASSIST, SAS,CONNECT, ASA/EIS, SAS/ETS, SAS/FSP, SAS/GIS, SAS/GRAPH, SAS/IML, SAS/INSIGHT, SAS/IntErNet, IT Service Vision, SAS/LAB, SAS/MDDB Server, SAS/OR, SAS/QC, SAS/Share, SAS/Spectra View, SAS/STAT, SAS/TOOLKIt, SAS/Warehouse Administrator, Highlights of SAS Capabilities, Highlights of SAS Statistical Procedures.

Chapter - 8
Means in SAS for windows
Introduction, File Menu, Windows Menu, Help Menu, Pop-up Menus, Navigating through SAS for Windows, The Explorer/Results Windows, The Program Editor, The Enhanced Program Editor, The Output Window, The Log Window.

Chapter - 9
data import, analyst application and data transformations in sas
Introduction, Data Import, Creating a SAS Library, Using the Import Wizard, The Analyst Application, Data Transformations.

Chapter - 10
statistical analysis using sas
Introduction, Frequency Analysis, Summary Statistics, Distributions.

Chapter - 11
SAS Programming
Introduction, SAS Language Conventions, Writing a SAS Program : the DATA Step, Organizing Data for Analysis, Data Statement, Infile Statement, Input Statement, Datalines Statement, If-Then and SAS Functions, label Statement, proc format Statement, RUN Statement, Comment Statements, Writing a SAS Program : the PROC Step, FREQ Statement, CORR Statement, ENDSAS Statement, Writing and Executing a SAS Program, Writing a SAS Program, Executing a SAS Program, Sample Data Sets, SAS Data Sets, Using SAS/GRAPH, SAS Sample Library, Histogram with Fitted Normal Curve, Creating Normal Probability Plot, Basic Pareto Chart Using Raw Data, C Chart (SHWCCHR), Fractional Factorial Design with Blocks (ADXFRAC3).

Chapter - 12
working with the sas system (v 8) points and click approach
Introduction, Various Windows of the SAS System Revisited, Explorer Window, Program Editor Window, Log Window, Output Window, Results Window, Using SAS Windows Features, Getting Help in the SAS System, Exploring Files in SAS, Working with SAS Libraries, Working with SAS Programs, Accessing and Managing Your Data, Presenting Your Data, How to Create a Basic Report, Analysing Your Data.

Chapter - 13
other statistical packages
Introduction, SPSS - An Overview, Starting SPSS, Entering Data in SPSS, Opening a Data File, Variable Names and Value Labels, Inputs of Data set into SPSS Data Editor Window, Menus in SPSS, The Descriptives Procedure, The Frequencies Procedures, Regression Analysis using SPSS.

Chapter - 14
Introduction to Java
Introduction, History of JAVA, Advantages and Disadvantages of JAVA, The JAVA Interpreter, Installing JAVA, Sample JAVA Program, JAVA Virtual Machine, Applets, Starting Notepad, Running the Program, Some Basic Terminology.

Chapter - 15
JAVA Programming
Introduction, Variables, Declaration of a Variable, Syntax of Variable Declaration, Assignment Statements, Assignment Statement Syntax, Expressions, Constants, Keywords, Separators in JAVA, Operators, Narrowing and Widening, and Casting, Flow of Control, Boolean Expressions and more Operators, Altering Flow of Control : Conditions and Loops, Switch Statements, Simple Loop Mechanisms, File Input and Output.

Chapter - 16
object oriented programming
Introduction, Methods, Variables vs Objects, Instantiation, Encapsulation, Public and Private, Constructors, Static, Print and PrintIn - and the 'System.out' Object, Strings, Concatenation, Escape Sequences, Creating Objects, Packages, Static Methods : Invoking without Instantiating, Method Overloading.

Chapter - 17
applets and graphics
Introduction, Applets, Packages, Paint() Method, An Example Applet, Executing the Applet on the Web - An HTML Primer, Graphic Object, Applet Methods, Drawing Rectangles, Glossary of Definitions Used in JAVA.

Chapter - 18
software testing and quality assurance
QA Services, Different Levels of Testing, Resources, Create Test Strategy, Create Test Plan/Design, Execute Tests, Why Does Software Have Bugs?, How Can New Software QA Processes be Introduced in an Existing Organisation?, What is Verification? What is Validation?, What is 'Walk-through'?, What is an 'Inspection'?, What are Five Common Problems in the Software Development Process?, What are Five Common Solutions to Software Development Problems?, What is Software Quality?, What is Good Code? What is 'Good Design'?, What is the 'Software Life Cycle'?, Will Automated Testing Tools Make Testing Easier?, What Makes a Good Test Engineer?, What Makes Good Software QA Engineers?, What Makes a Good QA or Test Manager?, What is the Role of Documentation in QA?, What is the Big Deal About 'Requirements'?, What is 'Test Plan'?, What is a 'Test Case'?, What Should be Done After a Bug is Found?, What is Configuration Management?, What if the Software is so Buggy It Can't Really be Tested at All?, How Can It Be Known When to Stop Testing?, What if There Isn't Enough Time for Thorough Testing?, What if the Project isn't Big Enough to Justify Extensive Testing?, What Can be Done If Requirements are Changing Continuously?, What If the Application has Functionality that Wasn't in the Requirements?, How can Software QA Processes be Implemented Without Stifling Productivity?, What if Organisation is Growing So Fast That Fixed QA Processed are Impossible? How Does a Client/Server Environment Affect Testing?, How can Websites be Tested?, How is Testing Affected by Object-Oriented Designs?, Why is it Recommended to Test During the Design Phase?, What are the Five Approaches to Integration Testing?, What are the Three Software Development Process Models?, Acceptable Quality Level, Baseline, Calibration, Decision Matrix, Failure Mode Analysis, Gantt. Chart, Histrogram, IEEE, Just-in-time Manufacturing, Kaizen, Leadership, Maintainability, Out-of-Control Process, Pareto Chart, Quality Information Centre, Quality Circles, RAM, Sample Standard Deviation Chart, Tampering, Upper Control Limit, Value-Adding Process, World Class Quality, Zero Defects.

Chapter - 19
capability maturity model
Introducing the Key Practices Document : Overview of the Capability Maturity Mode, Introducing the Capability Maturity Model, Sources of the CMM, Structure of the CMM, Definition of the CMM Maturity Levels, The Key Process Areas of the CMM, The Key Practices, Goals, Common Features, Using the Key Practice Pages, Interpreting the CMM, Interpreting the Key Practices, Interpreting the Common Features, Interpreting Software Process Definition, Organisational Structure and Roles, Applying Professional Judgement, Key Practices : Requirement Management, Goals, Commitment to Perform, Ability to Perform, Activities Performed, Measurement and Analysis, Verifying Implementation, Software Project Planning, Goals, Commitment to Perform, Ability to Perform, Activities Performed, Measurement and Analysis, Verifying Implementation, Software Project Tracking and Oversight, Goals, Commitment to Perform, Ability to Perform, Activities Performed, Measurement and Analysis, Verifying Implementation, Software Subcontract Management : Goals, Commitment to Perform, Ability to Perform, Activities Performed, Measurement and Analysis, Verifying Implementation, Software Quality Assurance, Software Configuration Management, Organisation Process Focus, Organisation Process Definition, Training Programme, Integrated Software Management, Software Product Engineering, Intergroup Coordination, Peer Reviews, Quantative Process Management, Software Quality Management, Defect Prevention, Technology Change Management, Process Change Management.